Employee Connect Team Lead (Payroll Services Team - Operational HR)

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent Full Time position (80 hours per fortnight w/ADO)
• Managers and Administrative Workers Grade 5 (HS5)
• Great staff benefits!
• Located at The Alfred

About the Role

We are seeking a passionate and experienced Employee connect Team Lead.

The Employee Connect Team Lead is required to be an employee-centric, engaging, and innovative Leader to lead a small team in delivering high-quality transactional and administrative employee services across Alfred Health. The Employee Connect function is accountable for managing staff queries, processing employment contracts, new starters, supporting onboarding employees into our HRIS system, termination process documentation, changes in employment conditions, and other HR-related changes and updates. The role also involves ownership of relevant policies and procedures that support these activities.

This position plays a key role in driving continuous improvement and delivering a positive employee experience. The Team Leader will be instrumental in maturing our employee services function, enhancing service delivery, and building team capability through process optimisation and timely, accurate advice.

The Role

Reporting to the Deputy Director Payroll Services, you will:

• Lead the Employee Connect Team in all aspects of HR administration and employee support.
• You will be responsible for ensuring the team delivers a responsive, accurate, and customer-focused service, while maintaining high standards of compliance and operational excellence.
• Mentor, coach, and upskill team members, supporting performance development processes, and managing workload allocation to ensure deadlines are consistently met.
• The role will also collaborate closely with Employee Relations, HR, Payroll, and HRIS teams to deliver best-practice employee support services and provide assistance to the Deputy Director Payroll Services..

The successful candidate will have:

• Extensive experience in an HR administrative function, preferably with experience in a shared service or operational support environment.
• Ability to manage a team across multiple remote locations to achieve organisational objectives.
• Ability to manage the needs of multiple diverse business units across a broad geographic area.
• Knowledge of HCM/HRIS system administration, and ongoing process and systems improvement is highly desirable.
• Strong reporting, metrics, and analytic experience.
• Strong experience in supporting and delivering projects impacting HR processes and systems.
• Experience working within a high-volume environment
• Outstanding customer service skills
• Ability to think logically, critically, and constructively about complex problems, and propose creative solutions that address business needs
• An ability to manage competing priorities in a complex environment, using your own judgment and taking
• Excellent communication skills both verbal and written
• Enthusiasm and drive to achieve excellent results
• Quality assurance
• Microsoft Excel - Intermediate level minimum including Macros

Desirable

• Health industry experience
• SAP, SuccessFactors or UKG (Kronos) experience
• Tertiary qualifications and or relevant work experience in large employer HR/payroll related discipline

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

For enquiries regarding this position, please contact Sonya Morgan, Deputy Director Payroll Services on sonya.morgan@alfred.org.au.

Applications close 11pm AEST, Saturday 1st November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au