Patient Services Clerk

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanant Part Time Hours (37.5 hours per fortnight)
• Classification – Health & Admin Award, Grade 1
• Located at Caulfield Hospital
• Great Staff Benefits!

Emergency, Virtual care and Outpatients (EVO) Program

The Alfred Care Group Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Care Group, as well as several other clinical support services.

Alfred Care Group Emergency sees approximately 120,000 patients per annum across two Departments; the Alfred Emergency & Trauma Centre (E&TC) manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year.

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians.

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit, and the Operations Support Unit.

POSITION SUMMARY

Patient Services is an integral part of the Alfred Care Group.  They are the front of house staff who are the first to meet & greet patients, visitors, staff and external services either face to face or over the phone. As such, they’re the professional representation of Alfred Care Group, Caulfield Hospital, and will professionally respond to all enquiries, both in person & over the phone, including the management of the Emergency phone & initiating the hospital’s Emergency Response Procedures.    

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Higher School Certificate/Victorian Certificate of Education.
• Highly developed organisational, communication and interpersonal skills.
• Administrative and customer service experience in a hospital environment desirable
• Ability to function calmly and efficiently as well as cope with several streams of activity concurrently
• Promote and maintain good customer relations by ensuring that the appropriate levels and standards of service are delivered
• Sound MS Office abilities, including basic Outlook, Word and Excel
• Manage conflict situations, working to achieve a win-win situation

STAFF BENEFITS:

• Salary Packaging
• Car Parking (subject to availability)

For all enquiries, please contact Peter Nolan on 03 9076 6750 

Applications close 11pm AEDT, Friday 10th April 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.