Administration Officer - Pharmacy Outpatient Clinics

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Full Time Position (80hrs per f/n + ADO)
• Fixed term – 12 months
• Grade 2 Administration (HS2)
• Located at the Alfred
• Great staff benefits! 5 Weeks Annual Leave & Salary Packaging

About the Department 

Alfred Health Pharmacy is well recognised for high quality and innovative patient- focused services, education and training programmes as well as significant research output. The service operates over 4 sites within Alfred Health, and continually advocates for postgraduate learning and research interests, with supportive partnerships and expert mentors available to foster staff development.  

Further information is available at https://www.alfredhealth.org.au/services/pharmacy-at-alfred-health  

About the Team 

Pharmacy activities extend to the Outpatient Clinics, where pharmacists conduct clinical reviews for patients receiving complex and changing medication regimens. This established service is supported by dedicated Administrative Office positions, which assists with managing the administrative tasks associated with outpatient pharmacy operations. You will work as part of a team to coordinate and manage the outpatient booking process for Pharmacy. 

About the Role 

As an Administration Officer, you will work closely with pharmacists in Outpatient clinics by providing administrative support for clinic referral, scheduling, patient communication, reporting and other associated documentation. All appointments will be booked and managed via the Cerner Scheduling Appointments Book. 

Duties:

• Assist Pharmacists working in the outpatient clinics with managing the patient referral process and patient bookings
• Manage bookings via Cerner software, including initial referral, confirmation, failure to attend and rebooking
• Follow policies and procedures when processing referrals and in making all clinic appointments or managing appointment queue
• Communicate respectfully with patients and patient carers
• Collect and enter accurate data as required under Alfred Health and government guidelines in a timely manner

Key Skills 

Essential 

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)  

Desirable 

• Previous administration experience in a health care setting 
• Knowledge of Cerner Programs or similar public health Electronic Medical Record (EMR) system 
• Understanding and experience in supporting outpatient clinics 
• Understanding of basic medical terminology 
• Understanding of confidentiality and privacy legislation  

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance.
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness and access to
• Fitness Passport. 

For any questions or for a confidential discussion please contact Diana Sandulache, Workforce and Culture Director for Pharmacy at d.sandulache@alfred.org.au 

Applications must be submitted electronically via the Alfred Health website - applications forwarded to the contact email address will not be considered. 

Applications closing 11pm AEST, Friday, 28th November 2025. 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au