Trauma Billing Clerk

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent, full time position
• HS1 classification
• The Alfred location
• Great staff benefits

The Department

The Surgical Services program delivers the majority of surgical services across all Alfred Health sites. The program consists of surgical units, anaesthesia and perioperative medicine, operating suite service, two elective surgical inpatient wards, a medical day unit, day of surgery admissions, day surgery and endoscopy service. The program also oversees the elective surgery waiting list, medical elective waiting list and outpatient service which averages over 200,000 attendances per year.

The position Summary

The position of Trauma Billing Clerk is responsible for completing all aspects of the billing and collection processes for the Trauma Service by:

• Ensuring compliance with Hospital Policy on Private and Compensable Patients
• Policy compliance audits of correct financial classifications
• Displaying a high level of customer service and communication skills
• Regular billing data integrity check and applying necessary corrections utilising available information in various systems and relevant billing rules.
• Monitoring claims to Medicare & Veteran Affairs, resolving rejections, and escalating issues to the Director of Operations as required.
• Assisting in account queries for inpatients covered by Private Health Funds and for compensable patients.
• Liaise with the Finance Billing Team and Finance Information System Team to resolve issues
• Completion of other billing tasks assigned by the Director of Operations

Experience and Qualifications Required

Desirable

• Billings to Medicare or Private Health Funds, or other revenue raising activity (preferable)
• Excellent communication skills
• Demonstrates ability to deal confidently with stakeholders at all levels
• Problem solving ability and initiative
• Demonstrated time management and organisational skills
• Ability to be self-directed, motivated and work as part of a highly qualified team
• Proven ability work under pressure, prioritise workload and meet deadlines
• Ability to handle difficult situations and always remain professional
• Demonstrated ability to design and implement systems as well as work practices that are efficient and result in desired outcome

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite child care services, payroll deductible expense
• Onsite staff gym, a payroll deductible expense
• Modern onsite library faculties, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance 

For enquiries regarding this role, please contact Sarah Larwill - Director of Operations, Surgical Services - s.larwill@alfred.org.au

Applications close at 11pm on Monday, 6 July 2026 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.