Change Lead - Bayside Digital Identity and Microsoft Foundations

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed Term Full-Time until September 2028
• Classification Code: HS6
• Alfred location 
• Staff benefits

The Department

The Digital Health Division is responsible for enabling clinical staff to deliver timely, quality care to our patients and carers through innovative use of information technologies, and through strategic management of information and data across the organisation.

The Digital Health division encompasses all aspects of:

• Information technology procurement, delivery, security and support.
• Electronic Medical Record and a suite of Clinical Applications, Technologies and Products
• Digital Technology
• Data Governance and research
• Cybersecurity
• Transformation 

The Role

The Change Lead will plan, coordinate and deliver change management activities within the Bayside Digital Identity and Microsoft Foundations Program, supporting digital identity, secure access, Microsoft 365 foundations, tactical collaboration and related transition activities across Bayside Health.

The role will work closely with Digital Health teams, care group representatives, Public Affairs, Architecture, Security, project teams, vendors and other stakeholders to assess change impacts, support stakeholder readiness, develop communication and engagement materials, coordinate user preparation and help embed new ways of working.

The Change Lead will help ensure program changes are introduced in a staged, practical and coordinated way, supporting staff understanding and adoption while minimising disruption across a complex merger environment.

Key Responsibilities:

• Develop and maintain the program change approach, change plan, stakeholder engagement plan and adoption activities for assigned program initiatives.
• Conduct change impact assessments, stakeholder analysis and readiness assessments across affected care groups, business areas and Digital Health teams.
• Support tactical collaboration rollout planning, including user readiness, communication, guidance, feedback and adoption support for agreed staff groups.
• Support Microsoft 365 foundation change activities relating to email pathway, Teams, meetings, SharePoint, OneDrive, document collaboration and future ways of working.
• Support digital identity and secure access change activities, including stakeholder engagement for identity lifecycle, access changes, role-based access and priority system dependencies.
• Work with project managers, business analysts, technical teams and vendors to ensure change impacts are understood and incorporated into project planning and delivery.
• Develop clear communication materials, user guidance, FAQs, briefing packs, presentations and adoption content in collaboration with Public Affairs and relevant program stakeholders.
• Coordinate workshops, briefings, user engagement sessions, change network activities and feedback loops to support understanding and readiness.
• Identify training and support needs and work with relevant teams to develop practical learning materials, quick reference guides and transition support.
• Track adoption, readiness, feedback and change risks, and provide reporting to program governance forums.
• Identify resistance, change fatigue, stakeholder concerns and adoption risks and support practical mitigation actions.

Skills:

• Proven experience working as a Change Lead, Change Manager, Senior Change Analyst or similar role on ICT, digital, transformation or organisational change projects.
• Strong change management capability, including change impact assessment, stakeholder analysis, readiness planning, communications, training support and adoption measurement.
• Strong stakeholder engagement and relationship management skills across clinical, corporate, technical, operational and leadership groups.
• Highly developed communication skills, with the ability to translate technical changes into clear and practical messages for staff and business stakeholders.
• Strong facilitation skills, including workshops, briefings, readiness sessions and feedback discussions.
• Demonstrated ability to manage competing priorities and work effectively across multiple concurrent streams in complex and changing environments.
• Strong written communication skills, including preparation of change plans, impact assessments, communication materials, user guidance and status reporting.
• Experience with Microsoft 365, digital workplace, digital identity, secure access, merger, consolidation or technology transition initiatives will be highly regarded.
• Change management certification or training such as Prosci / ADKAR, Change Management Institute, APMG or similar will be advantageous.

Benefits

• Salary Packaging and novated leasing through Maxxia
• Onsite Car Parking (subject to availability)
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Childcare services at The Alfred managed by KU Children’s Services
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)

Please direct all enquiries to Salman Khalid via email at s.khalid@alfred.org.au

Application closes 11pm AEST Tuesday, 22 September 2026. 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.