Patient Navigator

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent positions
• Part time (48 hours per fortnight) and full time (76 hours per fortnight)
• Managers and Administrative Worker Grade 2 Level 1 (HS2)
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Cancer Program is responsible for the overall delivery of a comprehensive cancer service which involves a number of clinical areas and units including; Medical Oncology, Clinical Haematology, Bone Marrow Transplant, Apheresis, State-wide Haemophilia Service, Radiation Oncology, Clinical Trials, Palliative Care and the Victorian Melanoma Service. The Alfred Health Clinical Haematology and Medical Oncology service offers a multidisciplinary setting for the diagnosis, treatment and follow-up of the entire range of haematological and oncological diseases.

The Role 

Alfred Cancer are seeking Administrative Patient Navigators who are an integral part of the haematology/medical oncology multi-disciplinary team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community. They are an expert in supporting patient flow through the cancer care system and in facilitating timely patient access. Patient Navigators provide administrative support for multidisciplinary team meetings as well as ensuring patient appointments are scheduled and billed appropriately. This role is a direct support to both Clinical Nurse Consultants and Nurse Practitioners working within Haematology or Medical Oncology.

Skills and Experience Required 

• Personable, customer focused approach, and commitment to high quality service 
• Previous health service administration experience including Health IT systems i.e. EMR, iPM
• Excellent communication skills with an ability to interact and deal with a large professional team
• Demonstrated high level time management and interpersonal skills
• Motivated and enthusiastic with a positive attitude toward work and colleagues
• Proficient in Microsoft Office Word for Windows, Excel, Outlook and PowerPoint
• Sound administrative and organisational skills as well as experience in handling day-to-day accounts and reporting.
• Flexibility to attend to a variety of administrative duties
• Understanding of confidentiality and privacy legislation
• Demonstrated ability to plan work flows, prioritise and delegate in order to meet deadlines
• Understanding of VINAH data collection

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

Please outline in your CV whether you are interested in the part time or full time vacancy.

For enquiries regarding this position, please contact Danielle Lee, Ambulatory Cancer Services Manager - da.lee@alfred.org.au

Applications close 11pm AEDT, Thursday 29th January 2026. 

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.