Booking Clerk

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Part Time, 32 Hours (0.4 EFT)
• Managers and Administrative Workers Grade 1A (HS1A)
• Located at The Alfred
• 5 Weeks Annual Leave & Salary Packaging

About the team

The Alfred Gastroenterology Department is responsible for the diagnosis and treatment of patients with suspected or established gastrointestinal and liver disease including the appropriate utilisation of diagnostic and therapeutic gastrointestinal endoscopy. Clientele include inpatients admitted electively or via the Emergency Department directly to the Gastroenterology Unit or referred for investigation and management from other Units within The Alfred, as well as outpatients managed in the General Gastroenterology, Hepatitis, Liver, Inflammatory Bowel Disease, Functional Gut, PEG, Hepatoma and Endoscopy Clinics.
The Department prides itself on the provision of high quality ambulatory care of chronic illness in such highly specialised clinics.

About the role

The position involves responsibility for all aspects of the co-ordination of service delivery via the centralised computer booking system for clinic and procedural bookings as well as Medicare billing, preparation of and procedural sessions and follow up requirements for highly specialised clinics. The Gastroenterology Department Clinical Services Centre is responsible for the provision of Gastroenterological procedures including Fibroscan, Video Capsule Endoscopy, Carbohydrate Breath Testing, intestinal ultrasound, oesophageal & pH Manometry and anorectal physiology.

Key responsibilities and role

To ensure the clinics and procedural sessions run smoothly and efficiently:

• Review of incoming referrals for triage by consultants/nurse manager 
• Using Cerner "Scheduler" booking programme to schedule clinic appointments 
• Attending to patient queries phone & personally and if needed triaging to appropriate staff members.
• Preparation of clinics. 
• Check in and make follow-up appointments for patients on clinic days.
• Reorganising clinics and procedural sessions when doctors are ill or on leave.
• Ensure Medibill information is entered.
• Ensure all results are distributed to referring Doctors. 
• Maintenance of database to track referrals and expiry date. Follow-up of current referrals.
• Relieving other booking clerks when on leave or when demand is excessive.

Skills & Experience

•  Previous experience in health/hospital essential

Benefits

A new carpark waiting list has been implemented at The Alfred.

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!! *subject to availability
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Michele Graham T: 9076 3324 E: m.graham@alfred.org.au or Emily Symeopoulos E: emily.symeopoulos@alfred.org.au

Applications Close: 11pm, Wednesday 21st January 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.