Ward Clerk - Intensive Care

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent position
• Part time positions available (Monday to Friday, AM and PM shifts available)
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred
• Great staff benefits!

The Department

Alfred ICU is a university attached quaternary referral centre, providing State Service for heart and lung transplantation (including paediatric lung transplantation), artificial heart technology, extra-corporeal membrane oxygenation (ECMO), burns and hyperbaric medicine. It also provides Victoria’s Adult Cystic Fibrosis and Pulmonary Hyperextension Services. Internationally renowned, The Alfred ICU provides specialist career pathways and endless career opportunities. The Intensive Care Unit is a state-of-the-art facility with 68 beds, admitting more than 3,000 patients a year.

The Role

The team at The Alfred Hospital is looking for someone with excellent customer service and patient focus to join their team. You will join our dynamic and passionate team in the position of Ward Clerk located our state of the art Intensive Care Unit.

You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Nurse Manager. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.

About You

Customer relations and excellent communication skills are essential to this role. You will ensure all patients, visitors and work colleagues and a variety of health professionals are provided with guidance and accurate information pertaining to the ward environment.

Experience with managing telephones and reception is essential. Excellent clerical and computer skills and the ability to multitask are core skills required. Completion of a medical terminology course or experience working with medical terminology would be favourable.

Experience and Skills Required 

Essential

• Current and satisfactory Police Check
• Current and satisfactory Working with Children Check

Desirable

• Good communication skills
• Proficient in MS Office
• Good telephone skills
• Ability to problem solve

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries regarding this position, please contact ICU Workforce on icuworkforce@alfred.org.au or on 03 9076 0700.

Applications close 11pm AEDT, Friday 31st of October 2025

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au