Enquiries Clerk

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent position
• Part time (40 hours per fortnight) – weekdays, public holidays & occasional weekends as rostered for part time positions
• Managers and Administrative Worker Grade 1 Level 1 (HS1)
• Located at The Alfred, Paula Fox Melanoma Cancer Centre
• Great staff benefits!

The Department

Health Information Services provides a range of functions including medical record management, clinical information requests, VAED statutory reporting, transcription, admissions (Caulfield) and Switchboard and Enquiries services.

The Role

The Alfred Hospital and the Paula Fox Melanoma Cancer Centre Enquiries desks are busy and dynamic administrative areas that provide front of house services, including in-person assistance and telephone enquiries. 

The successful applicant will be responsible for providing a professional representation of Alfred Health. You will be required to handle inpatient enquiries, face to face communication with patients and visitors and other administrative functions as required.

The successful applicant must be customer focused and demonstrate excellent, clear and effective communication skills. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team-spirit will be essential.

The Paula Fox Melanoma and Cancer Centre (PFMCC) is a newly constructed six -storey building, located on the Alfred Health Campus. 

The centre provides specialist multidisciplinary, comprehensive care for patients with melanoma and other cancers, integrated with leading medical imaging modalities and research functions to enable seamless and exceptional patient experience.  It supports patients through pathways of care designed to adapt to the needs of individual patients, their families and significant others.

The centre is home to research laboratories, day-oncology services, specialists consulting suites, procedural spaces, multidisciplinary meeting rooms, a clinical trials centre, offices for staff, clinical imaging, a wellness centre, wellness garden and two levels of patient car parking. The Centre also provides a foundation for Trial Hub flagship initiatives and expanded capacity for research and Clinical Trials, supporting the delivery of bench to bedside and bedside to bench research on the one campus. This enhances The Alfred’s role as a leading clinical and translational research precinct.  

The centre has capacity to care for up to 300 patients per day.

Qualifications and Experience Required

• Previous reception experience is highly desirable
• Previous clerical experience, preferably in a Hospital environment. Highly developed organisational, communication and interpersonal skills
• Demonstrate superb organisational skills
• Demonstrates the ability to work well under pressure
• Negotiation and conflict management abilities
• Sound MS Office abilities, including basic Outlook, Word and Excel
• Knowledge of healthcare organisations

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Kristina Janus - k.janus@alfred.org.au

Applications close 11pm AEDT, Monday 17th November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au