Senior Administration Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Full time, ongoing position (80 hrs per fn + ADO)
• Administration Officer Grade 2 (HS2)
• Located at the Alfred
• Salary Packaging via Maxxia is available

About the Alfred Department of Respiratory Medicine

The Alfred Department of Respiratory Medicine is a comprehensive service providing clinical care for patients across clinical and basic allergy, and advanced adult lung diseases, in inpatient and specialty clinic settings. Under Respiratory, an inpatient ward supports acute care for patients under four large respiratory specialities including adult and paediatric lung transplant, general respiratory and sleep studies; cystic fibrosis; and allergy, asthma and clinical immunology. A dedicated Respiratory Physiology Department located in The Alfred Hospital provides various lung function, spirometry, and oxygen assessment services. Respiratory Specialist Clinics offer scheduled medical, nursing and allied health services to non-admitted patients with respiratory conditions.

About the Role

This is an exciting opportunity to join our Respiratory Medicine Specialist Clinics team as a Senior Administration Officer, where you will play a central role in the smooth day-to-day running of our outpatient clinic services. Reporting to the Administration Supervisor, you will serve as the primary administration point of contact for clinical staff, bringing both coordination expertise and a genuine commitment to delivering an exceptional experience for patients, carers and health professionals. Your work will directly support the delivery of high-quality specialist care, making this a role with real purpose and impact.

Day-to-day, you'll manage outpatient appointment scheduling and MBS referral oversight, handle enquiries from patients, GPs and clinical staff, and ensure that consultation rooms, clinical documentation and investigation results are ready ahead of every clinic. You'll also take a lead role in supporting the Administration Supervisor with the training and orientation of new administration staff, contributing your knowledge and experience to build a capable, cohesive team.

This role suits a proactive, organised administrator who thrives in a fast-paced clinical environment, takes pride in the quality of their work and understands the importance of accuracy, compliance and compassionate communication in a healthcare setting. Experience with Cerner or similar patient management systems will be highly regarded. If you are looking for a role where your administration skills make a genuine difference to patient care, we would love to hear from you.

Skills and Experience

Essential   

• Experience in providing front-line reception, telephone and administrative support within healthcare or a similarly complex service environment
• Demonstrated ability to manage competing priorities and communicate effectively with a variety of stakeholders, whilst completing day-to-day administrative tasks with minimal supervision
• Demonstrated computer proficiency including Microsoft Office Suite
• Understanding of confidentiality and privacy legislation as it relates to the Public Health sector

Desirable   

• Experience in MBS processes, including referral management, billing compliance and error resolution
• Experience working in an outpatient specialist clinic environment with understanding of medical terminology
• Proficiency in electronic patient management or appointment scheduling systems (experience with Cerner and/or iPM highly regarded)
• Experience maintaining accurate data entry and patient/ customer records
• Familiarity with results tracking and liaison with diagnostic services
• Demonstrated experience in preparing documentation, agendas or data reports for meetings or service coordination purposes

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• On-site car (subject to availability) & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

If you have any questions, or wish to know more about the role, please contact Sarah Jelavic, Administration Supervisor, Respiratory Medicine Specialist Clinics, on 03 9076 3045.

Applications closing 11pm AEDT, Thursday 12th March 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.