Operations Support Unit Manager

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Ongoing
• Full Time (80 hours per fortnight)
• ZC1 NM5A 
• Alfred Health location
• Great staff benefits!

The Department

The Alfred Health Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services. This program also plays an integral role in the access and flow demand as well as capacity management across both Alfred & Sandringham. 

Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state-wide services for critically unwell Victorians.  

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit. 
The Role

Operations Support Unit Manager is a key leadership and operations role, responsible for the leadership and management of the resources and activities that support hospital operations and access 24/7. 
Operations Support Manager will oversee the implementation of Patient Access strategies to help maximise organisational goals. Day to day they will work with senior management teams and clinical staff to ensure the hospitals patient access strategies are responsive to changing patient demand. 
Operations Support Manager is responsible for the following staff groups within the program, Clinical Operations Managers, Patient Flow Coordinators, Patient Discharge Zone and Patient Transport Coordinator. 

Experience and Qualifications Required

• Previous emergency department experience (desirable)  
• Highly developed excel and IT capability 
• Current Registered Nurse Division 1 registration with the Nursing and Midwifery Board of Australia
• Evidence of relevant post graduate studies in healthcare highly desirable, preferable a Master’s qualification 
• Experience in managing/leading dynamic operational teams 

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Modern onsite library facilities, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance

For enquiries regarding this position, please contact Rebecca Mattison – r.mattison@alfred.org.au 

Applications close 11pm AEST, Friday 31st May 2024.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au