Accounts Receivable Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permananet Full Time, 80 Hours + ADO
• Managers and Administrative Worker Grade 2
• Located at The Alfred

About the team

The Financial Services Department provides a wide range of financial and related services to all areas of Alfred Health.  Financial Services include financial accounting and compliance, finance business partnering (inc management accounting), financial analysis, decision support and transactional services (including Accounts Payable, Accounts Receivable and Revenue Services (Billing and Patient Billing Liaison). The department also acts as an expert trusted advisor by understanding the broader internal and external environment and providing leadership to Alfred Health as well as the broader Health Sector. 

About the role

Reporting to the Accounts Receivable Supervisor, the Account Receivable Officer is responsible for the effective management and collection of all patient and sundry debt. The role works in close conjunction with the Billing and Financial Control teams, and may interact directly with any other team or department within the Alfred Health organisation. Regular interaction with patient, government and commercial entities is required in order for the team to successfully achieve its strategic objectives and meets its performance targets..

Skills & Experience

• Demonstrated experience in customer service or administration within a complex health service in the operation and management transactional services, particularly in a heavily regulated environment
• Demonstrated experience and expertise in the delivery of Commercial and/or Consumer collection services within a complex organisation
• Experience in data manipulation and statistical analysis of large, complex datasets.
• Excellent organisational skills and the ability to meet competing deadlines.
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups.
• Technical understanding of Credit/Collections related legislation especially in the area of privacy and debt collection.
• An ability to deliver a responsive and efficient service that is flexible to the needs of key stakeholders
• Demonstrated ability to work accurately and effectively in a team environment.
• Good computer and data base skills and knowledge of Health and office based software packages. (iPM, Cerner, Pathnet, GERIS, ARIA, Firstnet, iPharm, GP, MS Word, MS Excel and Outlook email)
• Ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks.
• Demonstrated ability to establish and maintain productive working relationships within and beyond organisational boundaries.
• Demonstrated commitment to a high level of customer service.

Benefits

• Salary Packaging & Novated Leasing through Maxxia.
• Flexible Heath Insurance coverage through HCF Health Insurance
• On-site car & bike parking opportunities, Deducted Pre-Tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
• Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

Any queries please contact Gustavo Arbizu, Accounts Receivable Supervisor - g.arbizu@alfred.org.au

Applications Close: 11pm AEST, Wednesday 24th September 2025

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au