Switchboard Operator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent position
• Part time (56 hours per fortnight – 9:30am - 6:00pm weekdays and every second weekend)
• Managers and Administrative Worker Grade 1 (HS1)
• Alfred Health location
• Great staff benefits! 5 weeks annual leave & salary packaging

The Department

The Health Information Service provides a range of functions including VAED reporting, medical record management and clinical information requests, Switchboard and enquiries services.

The Role

The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly.

Qualifications and Experience Required

• Higher School Certificate/Victorian Certificate of Education
• Previous clerical and switchboard experience, preferably in a hospital environment
• Highly developed organisational, communication and interpersonal skills

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter. 

For a confidential discussion, please contact Kristina Janus, Switchboard Team Leader on 03 9076 2439

Applications close 11pm AEDT, Friday 7th November 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au