Customer Works Coordinator

About the role

We’re looking for a motivated and organised coordinator to join our Customer Connections team. This is a great opportunity for someone who enjoys coordination, scheduling, and customer interaction, and is keen to build their experience in the utilities or infrastructure sector.

In this role, you’ll play a key part in coordinating customer electricity connection works—keeping jobs on track, supporting customers, and working closely with internal teams and contractors to ensure smooth delivery.

You will be part of a stable and supportive team that works collaboratively toward a shared goal, in a fast-paced environment where your contribution helps deliver essential infrastructure projects.

Key Responsibilities include

• Schedule and reschedule customer connection works (e.g. new connections, civil works, subcontractors)
• Book appointments with electricians and field crews within required timeframes
• Manage multiple jobs at different stages and keep work progressing
• Assist with billing processes and invoice approvals
• Act as a key contact for customers, contractors, and internal teams
• Track progress and ensure data is accurate and up to date

Culture & Benefits

• Hybrid working arrangements
• Access to novated leasing, electric vehicle subscription options and corporate discounts on vehicle purchases
• Employee referral bonus of up to $5,000 for successful hires
• $290 reimbursement for new employees to support working from home in the first 12 months
• Supportive team environment with a strong depot and social culture
• 20 days annual leave plus 10+ days personal leave

About You

This role suits someone who is organised, reliable, and enjoys working in a busy, team-based environment. You’ll bring:

• Experience in administration, coordination, scheduling, or customer service
• Strong organisational skills and ability to manage multiple tasks
• Clear communication and a customer-focused mindset
• High attention to detail

Who We Are

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering over $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse workforce of more than 2,300, we expertly deliver our services across Australia.

We know Zinfra is a great place to belong—but don’t just take our word for it; hear our team members share what working at Zinfra means to them.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Apply today, you belong here.