Senior Minor Works Coordinator

About Us

Zinfra is a leading infrastructure services provider, powering progress across Australia’s energy and utilities sectors. With over 2,000 skilled professionals along the East Coast, we deliver innovative, safe, and sustainable solutions that exceed expectations. In 2025, Zinfra was proudly appointed as AusNet’s new service delivery partner for electricity distribution network operations and maintenance across Victoria. As we expand into regional communities in the North and East of the state, we’re actively recruiting and investing in local talent to help shape a stronger, more resilient energy future. Join us as we energise Victoria—together

About the role

We’re seeking a new Senior Customer Works Coordinator who will be responsible for leading a scheduling team delivering customer-focused minor electricity infrastructure projects with efficiency and strict adherence to deadlines. This pivotal role ensures strong stakeholder engagement, accurate performance reporting, and effective resource and data management to achieve key operational targets. 

Key Responsibilities include

• Fostering a collaborative, inclusive, and high-performance culture across the scheduling team.
• Leading self and others to consistently apply safe, environmentally responsible work practices aligned with company standards.
• Promoting knowledge sharing by encouraging open communication and mentoring to build team capability and resilience.
• Facilitating clear, concise, and solutions-focused stand-ups to ensure alignment across teams.
• Building strong customer relationships, ensuring their needs are understood and met throughout the connection and minor works process.
• Acting as a key point of contact for internal stakeholders, subcontractors, and field teams to ensure seamless coordination and timely issue resolution.
• Preparing, analysing, and interpreting scheduling and delivery data to monitor team performance and identify trends or areas for improvement.
• Tracking and reporting on key performance indicators (KPIs) related to customer connections, minor works completion rates, and service level compliance.
• Using data insights to inform decision-making, optimise resource allocation, and support continuous improvement initiatives.

About You

The ideal candidate is a proactive leader with proven experience in customer-focused delivery within utilities or infrastructure sectors. They excel in managing high-volume programs, engaging stakeholders, and leading dispersed teams. Skilled in SAP systems, regulatory compliance, and issue resolution, they combine analytical thinking with strong interpersonal and collaboration skills.

Ensure your resume clearly demonstrates your experience:

• Delivering customer-focused initiatives and minor works within utilities or infrastructure sectors.
• Successfully managing multiple concurrent projects in fast-paced, KPI-driven environments under strict deadlines.
• Building and sustaining strong relationships with internal teams, subcontractors, and external stakeholders.
• Leading geographically dispersed teams to deliver minor works programs effectively.
• Proficiency in SAP or similar cloud-based platforms for scheduling and resource allocation.
• Applying governance and regulatory knowledge relevant to electricity distribution.
• Resolving customer issues professionally, including escalations and ombudsman pathways, to maintain service quality.

We are a champion of equal opportunity employment and have committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.

We welcome applications from people with diverse backgrounds including First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for potential long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.