Faults Operations Facilitator

Who We Are

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering an annual portfolio of more than $1.2 billion, our work helps keep energy flowing safely and reliably to communities across Australia while supporting the nation’s energy transition.

With a workforce of more than 2,800 people, we deliver complex infrastructure, asset management and field services across Australia’s east coast. Our people draw on deep industry experience, an unwavering commitment to safety, and practical innovation to deliver the right outcomes for our clients and communities.

 About the Role

Are you organised, customer-focused, and able to stay calm when priorities change?

We are looking for a Faults Operations Facilitator to support and facilitate fault response activities across the electricity distribution network. Working closely with field crews, Duty Officers, contractors, and key stakeholders you will help ensure faults, outages and emergency events are responded to safely, efficiently and with a strong focus on customer outcomes.

In this varied role, you will facilitate the allocation of resources, monitor fault response activities, manage operational information and support the timely restoration of essential services to customers and communities.

It's a great opportunity to build a career in the utilities industry, gaining exposure to fault response, network operations, and critical infrastructure while working alongside experienced operational teams.

Key responsibilities include:

• Facilitate the allocation and dispatch of field crews and contractors to respond to faults, outages, and emergency events.
• Monitor field activities and help adjust resources to support operational priorities and restoration targets.
• Act as a key liaison between field teams, Duty Officers, contractors, and other operational stakeholders.
• Maintain accurate work orders, fault records, and operational information within enterprise systems.
• Support effective communication between operational teams to ensure information is timely, accurate and acted upon.
• Support customer-focused restoration outcomes by monitoring progress, identifying emerging issues and escalating where required.
• Contribute to continuous improvement initiatives that strengthen fault response processes, resource utilisation and customer outcomes.

About You

You are a proactive and solutions-focused individual who enjoys working in a team environment and can remain calm when priorities change. You'll bring:

• Experience in administration, coordination, scheduling, dispatch, customer service, or similar operational support roles.
• The ability to build effective working relationships with field crews, operational teams, contractors and stakeholders.
• High attention to detail and a commitment to accurate and timely information.
• Strong computer skills, including Microsoft Office and enterprise systems such as SAP (or similar).
• The ability to prioritise tasks, solve problems, and work effectively in a fast-paced operational environment.
• A willingness to learn and develop knowledge of electricity distribution operations and fault response.

Why Work With Us

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across Australia every day. We are proud to keep communities connected while preparing the nation for a renewable future. We are a certified family-friendly workplace and offer a range of benefits that support our people at work and outside it.

We know Zinfra is a great place to belong – but don’t just take our word for it. Hear directly from our people about what it's like to build a career, make an impact and be part of the team at Zinfra.

• Flexible & Hybrid working arrangements with multiple depot locations to choose from
• Be recognised and rewarded through our Incentivise program
• Access to novated leasing, electric vehicle subscription options and corporate discounts on vehicle purchases

We champion and value diversity in life and work experiences, because broader perspectives strengthen our problem solving, decision making and ability to innovate. We welcome applications from everyone, including First Nations peoples, veterans, people living with disability and members of the LGBTIQA+ community.

If you require adjustments during the recruitment process, please let us know.

Recruitment Process

During the recruitment process, you may be required to undertake pre-employment checks, including a pre-employment medical, reference checks and a national police check.