Operational Performance Officer

About the role

We are seeking an Operational Performance Officer to support effective governance, performance management and operational cadence across a complex utility contract. This is a hybrid role, based at either Tullamarine or Broadmeadows, supporting Operations, Planning & Performance and Program teams.

This role is coordination‑focused, playing a key role in maintaining governance forums, managing documentation, supporting performance reporting and ensuring the right information flows to the right people at the right time. A strong understanding of governance frameworks and operating rhythms is essential to success in this role.

Key responsibilities include:

• Coordinate and maintain operational governance forums, including meetings, agendas, minutes, action tracking, and reporting rhythms
• Support performance management by coordinating KPI reporting, data collection, systems upkeep, and ensuring high levels of data integrity
• Provide administrative and coordination support across planning, operations, and program teams to enable effective delivery of the annual plan of works
• Assist with financial and delivery oversight by supporting budget tracking, cost reporting, forecasting inputs, and variation or risk monitoring
• Maintain contract documentation, governance systems, and processes, identifying opportunities for continuous improvement and consistent information management

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:

• Flexible & Hybrid working arrangements with multiple depot locations to choose
• Access to novated leasing, electric vehicle subscription options and corporate discounts on vehicle purchases
• Employee referral bonus of up to $5,000 for successful hires
• $290 reimbursement for new employees to support working from home in the first 12 months
• 24/7 access to our Employee Assistance Program for employees and their families
• Giving Back Program – receive grants to support charities you actively volunteer with
• Access to universal reproductive health leave
• Access to a dedicated corporate Travel Advisor for personal travel, with exclusive rates and perks
• Option to purchase up to 10 additional days of annual leave
• Exclusive discounts on optical, gym memberships, and private health insurance
• Paid parental and maternity leave

About You

You are highly organised, confident working with stakeholders and comfortable operating within structured governance environments. You will also possess the following:

• Experience supporting governance, performance management or operational delivery within a complex environment
• Strong administrative and coordination capability
• Clear, confident communication skills and strong stakeholder engagement capability
• Advanced working knowledge of performance and reporting systems (e.g. Microsoft Office suite, Power BI, SAP, SharePoint or similar)
• Understanding of financials, budgets or cost reporting in an operational context
• Utilities or infrastructure experience is desirable but not essential

Who we are

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering over $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse workforce of more than 2,300, we expertly deliver our services across Australia

We know Zinfra is a great place to belong—but don’t just take our word for it; hear our team members share what working at Zinfra means to them. 

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Apply today, you belong here.