Metering Support Officer

Who We Are

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering an annual portfolio of more than $1.2 billion, our work helps keep energy flowing safely and reliably to communities across Australia while supporting the nation’s energy transition. With a workforce of more than 2,800 people, we deliver complex infrastructure, asset management and field services across Australia’s east coast. Our people draw on deep industry experience, an unwavering commitment to safety, and practical innovation to deliver the right outcomes for our clients and communities.

About the role

We are seeking a Metering Support Officer to support the efficient delivery of the Metering Program of Works, based at our Old Guildford depot on a 12-months maximum term contract. Reporting to the Team Leader – Metering Scheduling, this role plays a key part in booking and coordinating customer appointments for metering maintenance, ensuring customers are well informed and supported throughout the process.

You will be a primary point of contact for customers, responsible for scheduling appointments, confirming access arrangements, and managing changes or issues that may impact delivery. Your ability to communicate clearly, manage expectations, and coordinate effectively with internal teams and field crews will help ensure a positive customer experience and smooth operational outcomes.

Key Responsibilities include

• Book and coordinate customer appointments for metering maintenance, ensuring appointments are scheduled accurately and within required timeframes
• Manage customer interactions across phone and email
• Confirm site access, appointment details and special requirements for difficult‑to‑access or complex jobs
• Maintain accurate work order and appointment records, ensuring information is current and reliable
• Liaise with internal teams, contractors and stakeholders to resolve issues and support operational delivery
• Proactively follow up jobs to ensure completion, quality outcomes and customer satisfaction

About You

You are organised, customer-focused and confident managing multiple priorities in a fast-paced environment. You will also possess the following skills and attributes:

• Demonstrated experience in a customer service, coordination or support role
• Strong communication skills, with the ability to manage sensitive or complex customer enquiries
• Proficiency in Microsoft Office applications (Word and Excel), with experience using systems such as SAP or Power BI highly regarded
• Excellent organisational skills and attention to detail
• Ability to make sound decisions, solve problems and adapt to changing priorities
• Experience in utilities, services or a similar operational environment is desirable

Why Work With Us

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across Australia every day. We are proud to keep communities connected while preparing the nation for a renewable future. We are a certified family-friendly workplace and offer a range of benefits that support our people at work and outside it. We know Zinfra is a great place to belong – but don’t just take our word for it. Hear directly from our people about what it's like to build a career, make an impact and be part of the team at Zinfra.

• Flexible and hybrid working arrangements, where role-appropriate
• Novated leasing, EV subscriptions and vehicle discounts
• Employee Assistance Program for employees and families

We champion and value diversity in life and work experiences, because broader perspectives strengthen our problem solving, decision making and ability to innovate. We welcome applications from everyone, including First Nations peoples, veterans, people living with disability and members of the LGBTIQA+ community. If you require adjustments during the recruitment process, please let us know.

Recruitment Process

During the recruitment process, you may be required to undertake pre-employment checks, including a pre-employment medical, reference checks and a national police check.

Notice to Third Parties

Zinfra does not accept unsolicited resumes, or liability associated with fees or costs, from recruitment agencies, search firms or other third parties. Interested candidates are welcome to submit their application independently.