Metering Support Officer

Who We Are

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering over $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse workforce of more than 2,300, we expertly deliver our services across Australia.

About the role

We are seeking a Metering Support Officer to support the efficient delivery of the Metering Program of Works, based at our Old Guildford depot on a 9-month fixed term contract. Reporting to the Team Leader – Metering Scheduling, this role plays a key part in booking and coordinating customer appointments for metering maintenance, ensuring customers are well informed and supported throughout the process.

You will be a primary point of contact for customers, responsible for scheduling appointments, confirming access arrangements, and managing changes or issues that may impact delivery. Your ability to communicate clearly, manage expectations, and coordinate effectively with internal teams and field crews will help ensure a positive customer experience and smooth operational outcomes.

Key Responsibilities include

• Book and coordinate customer appointments for metering maintenance, ensuring appointments are scheduled accurately and within required timeframes
• Manage customer interactions across phone and email
• Confirm site access, appointment details and special requirements for difficult‑to‑access or complex jobs
• Maintain accurate work order and appointment records, ensuring information is current and reliable
• Liaise with internal teams, contractors and stakeholders to resolve issues and support operational delivery
• Proactively follow up jobs to ensure completion, quality outcomes and customer satisfaction

About You

You are organised, customer-focused and confident managing multiple priorities in a fast-paced environment. You will also possess the following skills and attributes:

• Demonstrated experience in a customer service, coordination or support role
• Strong communication skills, with the ability to manage sensitive or complex customer enquiries
• Proficiency in Microsoft Office applications (Word and Excel), with experience using systems such as SAP or Power BI highly regarded
• Excellent organisational skills and attention to detail
• Ability to make sound decisions, solve problems and adapt to changing priorities
• Experience in utilities, services or a similar operational environment is desirable

Why you should work for us

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace, flexible work arrangements, various leave benefits, career development pathways, a wellbeing program, and more.

We know Zinfra is a great place to belong—but don’t just take our word for it; hear our team members share what working at Zinfra means to them.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Apply today, you belong here.

Recruitment Process

During our recruitment process, you may be required to undertake pre-employment checks including pre-employment medical, reference checks and a national police check.

Notice to Third Parties: Zinfra does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.