Pole to Pit Assessor

About Us

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering a $1B portfolio annually, the work we do is essential to bringing energy to our communities safely and reliably, while powering the nation’s energy transition. With a diverse workforce of more than 2,300, we expertly deliver our services across Australia. 

About the role

As a Pole to Pit Assessor, you will manage customer requests from initial enquiry through to final delivery. You’ll prepare accurate quotations, produce detailed drawings and job packs, investigate customer concerns and liaise with contractors.

This role is key to ensure safe and compliant works while delivering high quality outcomes and exceptional customer service.

Key Responsibilities include

• Producing valid quotations for customer approvals
• Trade qualifications (Desirable)
• Ensuring the most cost-effective use of each field resource, therefore maximising customer satisfaction whilst maintaining a high focus on productivity, safety, quality and data integrity.
• Arranging for necessary repairs (pit upgrades, stolen cables etc) to be done in a timely manner
• Resolving customer complaints by scoping, liaising with contractors, customer relations to ensure customer satisfaction
• Dealing with complex issues when managing Pole to Pit requests to ensure effective stakeholder management and project implementation
• Completing daily planning and scheduling for all high transaction work

About You

You are detail-oriented, organised and confident managing multiple requests from start to finish, ensuring safety, accuracy and customer satisfaction.

• Effective communication both verbal and written
• Proven ability to build and maintain relationships with key stake holders including client supervisors and contractors
• Knowledge of administrative procedures and systems
• Demonstrated ability to prioritise and coordinate workloads
• Current Australian Driver’s License
• Current Victorian Electricity Supply Industry (VESI) training

Why you should work for us

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future.

Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace, flexible work arrangements, various leave benefits, career development pathways, a wellbeing program, and more. 

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with disability, and members of the LGBTIQA+ community.

We believe Zinfra is a great place to belong—but don’t just take our word for it; hear our team members share what working at Zinfra means to them.  

Recruitment Process

During our recruitment process, you may be required to undertake pre-employment checks including pre-employment medical, reference checks and a national police check.

Notice to Third Parties: Zinfra does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.