Customer Reference Group Member

Who we are: 

Connections – with our customers, our people, and the communities we serve – are at the centre of everything we do. Put simply, our business is focused on people, and empowering them to live healthier, happier, and more independent lives. 

We established Zenitas in 2016 with the aim of providing people with quality health and care services in their own homes and in the community. The name ‘Zenitas’ comes from Latin and means ‘peak health’ – something that factors into everything we do. 

Zenitas has grown through acquisitions of like-minded, customer-focused businesses, to offer a diverse range of services that include aged care, disability services and accommodation, general practice medicine, physiotherapy, occupational therapy, podiatry, speech pathology, and dietetic services. 

The Opportunity:  

We are currently seeking Customer Reference Group Members. In this role the Members of the Customer Reference Group play a crucial role in providing valuable insights, feedback, and ideas to enhance the organisation's products, services, and overall customer experience. This position is pivotal in representing the voice of the customer, fostering a strong connection between the organisation and its user base. 

The Customer Reference Group will focus on issues related to our brands Claro Aged Care & Disability Services and Plena Healthcare. 

These are a paid roles, requiring attendance at 3-4 online meetings per year, requiring a total commitment of up to 12 hours per year. 

You will be responsible for, but not limited to:  

• Bringing the customer voice to our decision making 
• Opportunity to contribute to and improve overall customer experience 
• Contributing to open communication, providing feedback, and fostering collaboration between our organisation and the individuals who receive our services 
• Providing recommendations, suggestions, and feedback to Zenitas Healthcare on an ongoing basis 
• Actively participate and contribute to meetings and activities and be able to commit to attending 3 scheduled meetings per annum  

To be considered we are looking for Members with the following experience / skills: 

• Lived experience of customer needs, preferences, and pain points 
• Ability to think from the customers perspective and advocate for improvements 
• Ability to articulate thoughts clearly and concisely to both internal teams and external audiences  
• Ability to work collaboratively with diverse teams 
• Familiarity with the industry, products, and services 
• Understanding of current market trends and competitive landscape 
• Reliable in providing timely feedback and responses 
• Demonstrated integrity in handling confidential information 
• Adherence to ethical standards in all interactions representing the organisation 

How to Apply  

Please click Apply Now and submit an application letter outlining the following experience  

• Lived experience accessing aged care or disability services 
• Ties to the community 
• Why they want to be a CRG member  
• What they can bring to the role 
• Indication of whether you have an existing relationship with Zenitas, Claro or Plena 

For any questions on submitting an application please direct to Donna.Wright@zenitas.com.au  

We encourage applications from existing clients, family members or those supporting ageing Australians or those living with disability. 

We are a values-led organisation, we bring energy, act with integrity, nurture and care and we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine. 

“We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.”