Customer Service Officer

Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a dynamic, energetic environment where every day brings new opportunities to make a positive impact? We're looking for an enthusiastic Customer Service representative to join our vibrant fitness and wellness centre team!

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:

• Welcoming members and guests with genuine warmth and enthusiasm
• Providing exceptional customer service that exceeds expectations
• Assisting with membership inquiries and enrollment processes
• Managing front desk operations with efficiency and professionalism
• Handling member concerns and resolving issues with a solution-focused approach
• Supporting fitness programs and wellness initiatives
• Maintaining accurate member records and facility information
• Promoting our services and helping members discover new ways to reach their goals

Who You Are

We're seeking someone who embodies our commitment to health, wellness, and outstanding service. The ideal candidate will have:

• A genuine passion for fitness and wellness
• Excellent communication and interpersonal skills
• Previous customer service experience (fitness industry experience is a plus!)
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-player mentality
• Flexibility to work various shifts including evenings and weekends
• Basic computer skills and familiarity with membership management systems

What We Offer

Join our team and enjoy incredible benefits that support your own wellness journey:

• Complimentary gym membership and access to all facilities
• Flexible scheduling to support work-life balance
• Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you! This is more than just a job – it's an opportunity to inspire others, build meaningful relationships, and contribute to a healthier community.

Apply today and start your journey with a team that values your growth, celebrates your success, and believes in the power of wellness to change lives!

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. 

Safeguarding Children | The Y