Customer Service Officer

🌱 About Us

Wauchope Memorial Pool is more than a pool—it’s a community hub. As part of YMCA NSW (The Y NSW), your work helps fund youth and community programs across NSW. We’re proud to be inclusive, diverse, and child‑safe.

📍 Wauchope Memorial Olympic Pool

🕒 Casual | Flexible shifts

💰 Award: Recreation EA Level 2 (Up to $34.30)

Your work will support swimming lessons, events, and community programs that make a real local impact.

✅ What You’ll Do

• Welcome and assist pool visitors
• Help during busy periods and community events
• Keep the facility clean, safe, and welcoming
• Share info on programs, memberships, and activities
• Work closely with the Operations Team

💙 About You

• Friendly, reliable, and great with people
• Strong communicator and team player
• Available for flexible shifts (incl. weekends)
• Community‑minded and safety‑focused

🎁 Perks & Benefits

• Flexible hours
• Free facility membership
• Supportive, inclusive team
• Do work that truly matters in your community

👉 How to Apply

Create your Humanforce profile and complete the job vacancy questionnaire.

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. 

Safeguarding Children | The Y