Customer Service Officer

🌊 About the Centre

Located just minutes from the Port Macquarie CBD, this is more than a swimming pool — it’s a vibrant community hub where people of all ages come to stay active, learn, and connect.

As part of The Y NSW, the centre plays an important role in supporting the local community. Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.

💧 What you’ll find here

The centre offers a dynamic aquatics environment, including:

• 50m outdoor Olympic pool
• 25m dive pool
• Kids and toddler pool
• Swim school programs for all ages
• Aqua aerobics and fitness programs

It’s a space that’s always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.

🎯 Your Role

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings, and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

✅ What We’re Looking For

• Friendly, professional and approachable
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Team player with a positive attitude
• Basic computer and admin skills

📋 Essential Requirements

• Working With Children Check
• CPR & First Aid Certificate (or willingness to obtain)
• Previous customer service experience
• Commitment to safety, inclusion and safeguarding

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. 

Safeguarding | The Y