Customer Service Officer

Join the team at Port Macquarie War Memorial Olympic Swimming Pool—one of the region’s most loved aquatic facilities. With its stunning outdoor Olympic pool, vibrant community atmosphere, and strong focus on health and wellbeing, this centre is the perfect place to work for a community minded person that loves swimming and fitness.

👋 Join Our Team

Be the friendly face that welcomes our community every day. As a Customer Service Officer, you’ll be the first point of contact—helping members, supporting programs, and creating a positive experience for everyone who walks through our doors.

⭐ Why Join Us?

• Make a real impact in your local community
• Work in a fun, supportive and inclusive team
• Flexible shifts to suit your lifestyle
• Ongoing training and development opportunities

🎯 Your Role

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings, and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

✅ What We’re Looking For

• Friendly, professional and approachable
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Team player with a positive attitude
• Basic computer and admin skills

📋 Essential Requirements

• Working With Children Check
• CPR Certificate (or willingness to obtain)
• Previous customer service experience
• Commitment to safety, inclusion and safeguarding

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times. 

Safeguarding Children | The Y