Administration Assistant - Intake Support

Intake Administration Assistant

Community Services – Yarrawonga Health

Classification: HS1A–HS1 (dependent on qualifications and experience)

Enterprise Agreement: Health and Allied Services, Managers & Administrative Workers (VPS) EBA 2021–2025

POSITION STATUS: Perm Part Time

CLASSIFICATION: Health Services Administration - HS1A

About Yarrawonga Health

Yarrawonga Health is a progressive rural health service committed to delivering high-quality, person-centred care to our community. Our work is guided by our values of Respect, Integrity, Collaboration, Compassion and Excellence, and we strive to create a welcoming and inclusive workplace for all staff.

About the Role

We are seeking an organised and customer-focused Intake Administration Assistant to join our Community Services team. This role provides efficient and effective intake and administrative support across Community Services and is a key point of contact for clients, referrers and clinical staff.

Working closely with the Intake and Community Services teams, you will support the timely processing of referrals, accurate management of client records and delivery of high-quality administrative services. This role requires flexibility, strong attention to detail and the ability to manage competing priorities in a busy environment.

Key Responsibilities

• Provide a professional first point of contact via phone and in person for clients, referrers and staff
• Manage central intake processes including referrals, data entry and client record management
• Complete client registration and maintain accurate records across systems including iPM, Uniti and My Aged Care
• Process invoicing and eligibility checks for private patients and funding bodies
• Generate reports, correct data and assist with statistical reporting as required
• Coordinate appointments and liaise with Allied Health staff on behalf of clients
• Maintain confidentiality and comply with Yarrawonga Health intake and documentation processes
• Provide general administrative support to the Community Services department, including meeting support

Essential Criteria

• Demonstrated high levels of customer service, accuracy and attention to detail
• Sound computer skills, including Microsoft Office applications
• Ability to prioritise work and meet deadlines in a busy environment
• Strong communication skills and the ability to work effectively in a team
• Ability to liaise professionally with clients, visitors, staff and external stakeholders
• Willingness to obtain and maintain a Working with Children Check and NDIS Worker Check

Desirable

• Certificate or qualification in Business Administration or a related field
• Previous experience in a hospital, primary health or residential aged care setting

What We Offer

• A supportive and collaborative team environment
• The opportunity to make a meaningful contribution to community health services
• Employment conditions in line with the Victorian Public Sector EBA
• Access to salary packaging and other staff benefits

How to Apply

To apply, please submit:

• A cover letter addressing the key selection criteria
• A current resume

For further information, please contact Lauren Joyce, Acting Operational Director Community Health on 03 5743 8520, or Lauren.Joyce@yh.org.au

Applications close on January 19th 2026