Customer Service Officer

The Customer Services Officer is the face of the SA Aquatic and Leisure Centre and plays an important role in ensuring our members and patrons receive exceptional customer services in an environment where they can Play, Train and Perform.

Essential Criteria

• Exceptional customer service ability, with the ability to problem solve and communicate effectively to customers
• Strong sales and customer service background preferable in the fitness industry 
• Previous experience working in a team environment and foster a positive & professional culture
• Proficient computer skills - Microsoft Office - Outlook, Word, and Excel 
• Experience with handling cash, point of sale and EFTPOS transactions
• Flexibility to pick up extra shifts as they arise when required. 
• You must be reliable and able to work autonomously.
• Confident & enthusiastic 
• Have a willingness to support others, work cooperatively as part of a team and be adaptable
• Be self-motivated with excellent personal presentation and a positive and professional attitude

Desirable Criteria

• Must have a pro-active attitude 
• Attention to detail and accurate data entry skills 
• Must be reliable, responsible & punctual 
• Willingness to learn and ability to communicate effectively
• Confident, positive disposition
• Ability to work in a diverse environment 
• Work well under pressure

Qualifications 

• Current National Police and Working with Children Checks
• Current Provide First Aid and CPR Certification

Benefits 

• Opportunities available to advance your career
• Access to all centre facilities as part of employment
• Access to employee Health & Wellness Programs
• Employee discounts on products
• Employee Assistance Program offering counselling and support services.
• Complimentary annual flu shots.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. 

Child Safety; SSALC/Y Aquatic is committed to child safety. All applicants undergo reference checks, a Working With Children Check, Criminal Check and completion of a Medical Declaration form.

YMCA Aquatic and Event Services are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.