One IT - Workplace EUD Operations Specialist (APAC)

The Opportunity

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSP's vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and is used by over 65,000 users.

To ensure the efficient operation of WSPs internal Workplace services in the APAC Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. 

The overall team is dedicated to supporting IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of ConfigMgr operations with a primary focus on the services within the designated Hub.    

Your new role, what's involved? 

Related to End-User Device services and infrastructure: 

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. 
• Performing routine and health maintenance. 
• Managing upgrades & performance related activities. 
• Identifying and correcting faults with services and infrastructure. 
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). 
• Execution of business continuity tests. 
• Oversight and support of all related service supplier and/or manufacturer activities. 
• Proactive identification and resolution of issues before they affect service performance. 
• Identifying any improvements that can improve service levels. 
• Engaging in the problem management process. 
• Technical peer review and approvals for all related changes. 
• Support audit and compliance activities. 
• Management and maintenance of related platforms. 
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. 
• 
  

We'd love to hear from you if you have: 

The ideal candidate would meet all, or most of the below criteria: 

•  Bachelor’s degree in information technology, Computer Science, Engineering, or related field. 
• At least 4-6 years of relevant and practical experience in a ConfigMgr, Intune and MDM operations role. 
• Vendor certifications are not a requirement, proven practical experience is preferred. 
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites. 
• Experience working within ITIL-aligned Service Management organisation. 
• Strong knowledge of ConfigMgr, Intune and MDM features, functionalities, and best practices. 
• Strong knowledge of application packaging and distribution processes and lifecycle. 
• In-depth knowledge of Microsoft OS architecture. 
• Proficient in writing and maintaining PowerShell scripting and automation tools. 
• Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies. 

 Skills/competencies:

• Excellent written and spoken English is required.  
• Competency in one of the Asian (Chinese preferred) languages is an asset. 
• Ability to work with minimal direction and little supervision. 
• Strong organizational and project management skills, with excellent documentation abilities. 
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. 
• Demonstrated experience in understanding and demonstrating compliance with information security requirements. 
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. 

About WSP

WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come.

WSP prioritises the health and well-being of our people by offering flexible working, 12 months of parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a ‘Stretch’ level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community and encourage all employees to bring their whole selves to work.

To express your interest in this position please apply with your resume and a short cover note outlining your interest and how you feel you can meet the criteria.

Please note that the location for this position may be based anywhere in Australia.