About Us
Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.
About the Role
We’re seeking a Systems Engineer to provide reliable and effective Desktop and Tech Hub support. This includes identity and access management, Microsoft 365 services, networking and cloud-based EUC technologies such as Intune and Virtual Desktops.
The role involves day-to-day technical support, either via service desk interactions or in person at the Tech Hub, ensuring seamless system performance for our team members. You'll also contribute to the development and improvement of our EUC capabilities, aligning with WWG’s broader business objectives and ongoing technology strategy.
What you’ll be doing
- Provide desktop and EUC support to team members, including in-person assistance at the Port Melbourne Tech Hub.
- Resolve technical issues logged via the Service Desk and Tech Hub channels.
- Monitor, manage and respond to ServiceNow tickets in the Desktop Support queue.
- Deliver high-quality customer service while addressing end-user support requests
- Collaborate with senior team members to develop and implement scalable desktop support solutions.
- Design technical solutions that enhance system resilience and align with business needs.
- Evaluate performance and scalability of desktop services to ensure cost-effectiveness.
- Maintain and improve documentation for Desktop and EUC systems, processes, and procedures.
- Ensure all system changes and implementations adhere to defined configuration standards.
Who we’re looking for
At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:
- Strong work ethic and are committed to showing up for a team
- Openness to receive coaching and embrace self reflection and self growth
- Accountability for your actions, and emotions, and actively venture beyond your comfort zone
- Embrace innovation, take calculated risks, and inspire others to think outside the box
- Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
- Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.
What we’re looking for
- Experience working in IT operations, ideally in either EUC or Networking
- Relevant tertiary degree would be desirable
- Industry certifications (ie. Microsoft, Cisco etc) desirable but not required
- Experience working in ITIL
- Customer service skills and ability to have technical conversations with non-technical audience
What we offer
- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We Learn, a dedicated hub for all things learning and development.
We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.
You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers
Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.
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