Quality Assurance SupervisorHybrid

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's. 

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

The Quality Assurance Supervisor plays a critical role in protecting WWG’s brand, customers and commercial outcomes by ensuring all products consistently meet quality, compliance and regulatory expectations. This role leads end‑to‑end quality control and assurance across production, from risk assessment and supplier engagement through to inspections, audits and post‑production checks, with a strong focus on prevention rather than correction.

By applying robust QC and QA processes, analysing data and customer feedback, and driving continuous improvement with suppliers, the role actively mitigates reputational, financial and customer risk while lifting overall product quality standards across the business.

What you’ll be doing

• Oversee quality control activities, including product inspections and testing, and implement corrective actions to ensure products meet required quality standards.
• Develop, implement and enforce quality assurance protocols to ensure production processes comply with internal quality expectations and relevant regulatory requirements.
• Ensure product compliance with industry standards and regulations through regular audits, data analysis and management of all applicable testing requirements, including trims and accessories.
• Manage gold seal samples and value‑add requests, ensuring samples are securely stored and available for production and compliance reviews.
• Support production readiness by providing garment construction improvements and technical solutions, and coordinating in‑depth reviews of high‑risk products with suppliers.
• Contribute to risk assessment activities, including completion and close‑out of risk assessments and ongoing mitigation actions.
• Plan and manage inspection and audit regimes, including setting AQL levels, reviewing TOP samples, approving shipments and conducting announced and unannounced audits.
• Review offshore and DC inspection outcomes to ensure internal, supplier and third‑party inspectors are applying standards consistently and making appropriate release decisions.
• Analyse customer returns and complaints, prepare formal quality assessment reports, and investigate and escalate recurring quality issues.
• Lead quality incident reporting and reworks management, including maintaining quality registers, implementing corrective action plans, conducting post‑production and random warehouse checks, and driving continuous improvement with suppliers.

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

• Minimum 4+ years’ experience in a Quality Control, Quality Assurance or Quality Supervision role within apparel, textiles or a comparable product‑based environment.
• Proven experience managing QC and QA processes end‑to‑end, including inspections, audits, corrective actions and compliance with regulatory and industry standards.
• Strong knowledge of product compliance and testing requirements, including AQL standards, risk assessments and interpretation of inspection and audit data.
• Demonstrated ability to work with offshore suppliers and third‑party inspectors, driving quality improvements and holding partners accountable to agreed standards.
• High attention to detail with strong problem‑solving, reporting and stakeholder communication skills, including the ability to analyse customer returns and manage quality incidents effectively.

What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Workwear Group is a recognised Veteran Employment Supporter we encourage you to advise us of any prior service through the recruitment process. We value the unique capabilities, leadership and lived experience veterans bring to our workforce, and we are committed to creating an environment where their skills can thrive.

​Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted. We are not seeking support for this recruitment, our inhouse recruitment have got it! Thanks