- Join Workwear Group, part of Wesfarmers, an ASX Top 20 company
- Flexi-Work arrangements available, split your time between home and the office
- Works with some great Australia products including Hard Yakka, KingGee & NNT
About Us
Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.
We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.
We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.
About the Role
This role is responsible for administering our value-add job set up and maintenance of customer approvals, master data accuracy, customer order processing and for providing world class customer service to our internal and external customers.
Other activities include administering process adherence, providing costings, style linking, and value add substitution process and for providing support and assistance with value-add strategic objectives to improve service and reduce costs.
What you’ll be doing
- Provide administration support to the value-add job set up and maintenance process following customer approval, ensuring that the value-add set up process is in line with business expectations and KPI’s are met.
- Administer the ongoing Master Data review process. Work closely with the VA, Sales and Support Teams to ensure accuracy and data integrity always of value-add jobs including set up information, work instructions, costings and job status.
- Administer process adherence with enquiries received from the sales and support teams received by phone or email via the va setup inbox and provide World Class Customer Service.
- Maintain the enquiries register for reporting purposes to manage capacity planning of volumes vs request type.
- Assist with the review and implementation of Projects as part of the Value-Add Strategic Objectives.
- Provide reporting details for the operational KPI dashboard.
- Assist with Digitising, Sampling and Costings as required to ensure KPI’s are met.
- Create and maintain documentation for all value-add processes to ensure process adherence.
- Organise the placement of orders for replacement stock required to fulfil shortages due to incorrect stock delivered from the Melbourne Airport Distribution Centre. Ensure orders are raised the same day and delivered within 24 hours.
What we’re looking for
- Ideally 2+ years’ experience in a similar business role
- Understanding of end to end Supply Chain processes
- Strong communication skills, both written and oral
- Excellent work ethic
- Good performance management skills and ability to resolve situations efficiently and effectively.
- Strong leadership, problem solving and analytic skills
- Friendly and approachable with an unwavering focus on customer service [both internal and external]
- Self-motivated with the ability to manage own time and priorities to achieve goals
What we offer
- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, King Gee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.
You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers
Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.