Process Assistant

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company in Australia and New Zealand with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's. 

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

As a Processing Assistant, you will be a vital member of our Totalcare team, ensuring that our customers receive the best service possible. We are responsible for the incoming and outgoing of structural firefighting garments, from washing and drying them, to inspecting and repairing them, to packing and shipping them.

This role is diverse and dynamic, requiring both warehouse operations and customer service skills. You will have the opportunity to work with different teams, learn new processes, and contribute to our mission of providing quality workwear solutions.

Working hours - 9.00am to 5.30pm

Shift options: Tuesday to Saturday OR Sunday to Thursday

What you’ll be doing

• Be part of a team that handles all aspects of processing, assessing, laundering, re-washing, and dispatching of structural firefighting garments.
• Help with sending the garments to stores, firefighters, and other customers who rely on our workwear solutions.
• Receipting garments for launder ensuring all is scanned in and following the process
• Keeping track of the garments and update the system records with accurate data entry.
• Inspecting garments for any damage or wear and tear and decide if they need repair or replacement.
• Sorting the garments for repair and make sure they have the correct paperwork attached.
• Packing and label the garments neatly and securely for storage and dispatch.
• Scanning the barcode of new stock as it arrives and check for any discrepancies.
• Keeping the workplace tidy and organised as per company standards.
• Assist with emails and phone calls and respond to any queries or feedback in a timely and professional manner.
• Be flexible, adaptable and take on any other task that Totalcare needs you to do.
• Provide excellent customer service to both internal and external customers, and build positive relationships with them.
• Be customer-focused, answer all questions and requests accurately and promptly.
• Assist with reporting tasks such as loans, recalls, and inventory.

 What we’re looking for

This position is best suited to someone who is adaptable, quick and eager to learn and most importantly a team player, in additional the following would be beneficial:

• Previous Co-ordinator/ Customer Support role Experience
• Experience in a service or processing environment
• Experience in a warehouse / laundry environment
• Efficient approach to managing workload
• Excellent problem-solving skills
• Proven strong communication skills
• Able to work under pressure and meet deadlines

 What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, King Gee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers