Contact Centre Officer

Hey, is this you?

• Exceptional customer service skills
• Potential to thrive in a high-volume call centre
• Positive attitude and friendly nature
• Willingness to learn in a fast-paced environment
• Savvy administration skills

We get it – you may not have worked in a call centre before, and you might not know what to expect. That’s okay! We’ll support you every step of the way. As the first point of contact for The WorkPac Group, you’ll play a key role in delivering quality solutions and a great customer experience. This 12-month maternity leave contract is also a fantastic opportunity to gain valuable experience and exposure in a fast-paced call centre environment.

What will your day look like?

• Handling high volume inbound calls
• Strong focus on investigating and resolving queries
• Directing incoming requests to the relevant teams
• High-volume admin duties (database management & payroll enquiries)

In simple terms, as a Contact Centre Officer, no two days will be the same! Yes, it’s a fast-paced environment, but guess what? We really like to have fun and celebrate success. This comes in many shapes and forms including birthday and anniversary celebrations, giving back to our communities, gala events and work socials. 

What's in this for you?

We value our people as our greatest asset and make it a priority to recognise and celebrate both individual and team achievements. This approach fosters a strong sense of belonging and purpose across our teams. Employees have access to a comprehensive range of benefits designed to support health, well-being and career development including:

• Flare Benefits - retail discounts, novated leasing and more 
• Professional development and training including AIM courses
• Birthday leave
• Recharge leave  
• Reward for Service leave 
• Salary sacrificing 
• Discounted Bupa private health insurance
• Employee Assistance Program

Your WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.

We want you!

Believe we are the company, culture, and team that fits you? Then an excellent opportunity for a career is just a few clicks away! Click APPLY now or give Kirsty a call today on (07) 5390 1385.