As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. Wesfarmers achievements are deeply rooted in the desire to continually reinvent ourselves for the brands we stand behind, destinations that many Aussies call home. Think retailers like Bunnings, Kmart, Target, Catch and Officeworks. Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products.
Join the team at Corporate Office which provides support and advice across the Wesfarmers Group
At Corporate Office, our Technology team is responsible for providing an efficient, secure and stable IT infrastructure and also supports knowledge sharing and procurement opportunities across the Wesfarmers Group.
Reporting to our Team Leader, you will be responsible for providing timely and accurate operational and technical desktop support with a strong focus on customer experience.
There are 2 full-time permanent positions available based in Melbourne.
What you’ll be doing
- Provide 1st and 2nd level support (remotely and on site) for Microsoft desktop products, web based applications, video conferencing as well as other applications
- Log, track and resolve calls made to the Service Desk and coordinate escalation of issues
- Provide support to our Systems Administrators including system backups, log checking and maintenance
- Assist with reviewing existing IT systems and provide recommendations which support our ongoing focus on continuous improvement
- Assist with the implementation of new IT systems
What you’ll need
- Solid experience providing 1st and 2nd level IT support within a medium to large corporate enterprise
- Excellent diagnostic, trouble shooting and problem solving skills
- High customer centric approach and well developed communication and relationship management skills
- Proven ability to prioritise workload and meet competing deadlines
- A genuine interest and passion to partner with our stakeholders to ensure our collective success
- Ability to communicate technical information in an easy to understand way
- Tertiary qualifications and IT certifications are highly desirable
The way we work
Our culture
We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.
We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment. This means promoting the development of our people and fostering a sense of belonging irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.
Next steps
If this sounds like your next career move, then combine your cover letter and resume into one document and click on the ‘Apply’ button. Please note that we may commence interviewing of candidates prior to this closing date.
For brief enquiries please contact Anna Hobern at ahobern@wesfarmers.com.au
We’re hiring the best and the brightest talent in Australia. Let’s start to explore the possibilities of achieving great things together.
For more information, visit our website at https://www.wesfarmers.com.au