Liability Claims Officer (General Insurance)Flexible

• Opportunity to support some of Australia’s most iconic retail, industrial and health businesses
• Flexible, supportive work environment and work from home options
• Part-time permanent role based in Perth CBD (4 days per week)

A fantastic opportunity awaits an experienced and proactive Liability Claims Officer to join of our high-performing General Insurance team, based in our vibrant Perth office.

Wesfarmers, renowned for our broad portfolio of market-leading businesses, provides a dynamic environment where your expertise will directly contribute to the ongoing success of our extensive insurance and risk management programs.

What you’ll do

Reporting to the Liability Claims Team Leader, you'll have the opportunity to actively influence claims outcomes, manage relationships with key stakeholders and participate in initiatives that drive continuous improvement.

Key responsibilities include:

• Proactively manage a diverse portfolio of liability claims
• Coordinate external service providers such as loss assessors, solicitors, and medico-legal specialists
• Work collaboratively with our in-house legal team to manage external legal providers effectively
• Review and refine claims processes to continuously drive improvement
• Analyse incidents and claims data to enhance risk management strategies
• Prepare insightful management and performance reports
• Provide feedback to key stakeholders to support better claims performance across Wesfarmers Group
• Stay informed about legal, insurance, and regulatory developments that may impact claims management processes
• Contribute to projects and team initiatives as required

What you’ll need

• At least 12 months experience in a liability claims management role
• Thorough understanding of general insurance, relevant legislation, and the liability claims processes
• A proactive approach with strong problem solving, communication and influencing skills
• Exceptional time management and organisational skills
• High attention to detail
• Ability to work autonomously and as part of a supportive team
• Proficiency in the Microsoft Office suite

Nice to have’s

• Experience with Riskonnect claims management software

In return, you’ll be joining a highly respected organisation that values professional growth, innovation, and teamwork, within an environment that genuinely fosters career development and progression.

About Wesfarmers

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass and the Group shared data asset. Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

About the team

At Wesfarmers, our General Insurance team is responsible for the management, administration and operation of the Group’s risk financing and insurance program. The team works across a range of insurance functions including claims management, underwriting, placement and self-insurance.

Our culture

We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment.

Next steps

If this sounds like your next career move, then combine your cover letter and resume into one document and click on the ‘Apply’ button by Monday, 19 May 2025. Please note that we may commence interviewing of candidates prior to this closing date.

For brief enquiries please contact Human Resources on (08) 9327 4223.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.

For more information, visit our website at www.wesfarmers.com.au