Technology Systems Engineer

• Work hands‑on across Microsoft 365, Azure, virtualisation and enterprise backup technologies
• Access breadth and complexity – from L3 troubleshooting to automation to optimisation to technical configuration
• Introduce smarter ways of working, and partner closely with the business to make a real impact

About the team

The Group Technology Team at Wesfarmers is dedicated to driving innovation and delivering impactful solutions through the use of cutting-edge technology, automation, and data-driven insights.

Our team is structured into three main streams: Technology Operations, Strategy and Delivery, and Cyber Security. Each stream plays a crucial role in maintaining high availability, reliability, and performance of our technology services, overseeing technology projects that support long-term business objectives, and ensuring the security of our digital assets.

We are committed to fostering a collaborative environment where team members can thrive and contribute to the company's strategic goals.

What you’ll do

This role is designed to enable seamless IT service delivery and to ensure that IT operations align with business needs for the Wesfarmers Corporate Office.

This third-tier technical role includes advanced troubleshooting, system maintenance, backups and upgrades, vendor management, documentation and knowledge management, and optimisation of corporate IT processes, infrastructure and applications.

Working with others in Group Technology including the Technology Systems Lead, Service Desk, and Infrastructure teams, you will:

• Ensure the reliable operation of Microsoft 365, enterprise mobility solutions, and key business applications.
• Provide technical expertise on cloud-based solutions, virtualisation, and collaboration tools.
• Provide expert technical guidance on system configurations, performance tuning, and security best practices.
• Act as a third-line escalation point for complex IT incidents, including diagnosing and resolving server, network, cloud, and application issues affecting business operations.
• Conduct regular system monitoring, maintenance, and optimisation to ensure high availability and performance.
• Apply patches, updates and firmware upgrades to maintain security and system integrity.
• Support disaster recovery testing and failover procedures to enhance system resilience.
• Assist in deploying new software, system enhancements, and integrations.
• Identify and implement efficiency improvements, including automation wherever possible.
• Maintain technical documentation, troubleshooting guides, and knowledge base articles to improve IT support efficiency.

About you

We are seeking a curious, self-motivated, technically proficient and high-integrity individual with sophisticated L3 troubleshooting skills and a track record of (and passion for) ensuring reliable, stable, optimised and performant IT systems.

Ideally you will arrive with:

• Bachelor’s degree in information technology, computer science, or a related field (preferred).
• All the ‘basics’ of system administration including expert in practice capability with Windows Server, Active Directory, Microsoft 365, and virtualisation.
• Comfort working in a hybrid or pure cloud environment.
• Demonstrated experience working with Azure (or other cloud platforms), VMWare, Jamf and/or InTune and enterprise backup technologies.
• Skills in Python and / or Powershell (or similar)
• Robust awareness of the ITIL framework and a history of applying these principles in practice.
• Recent success working in L2 / L3 troubleshooting and service operations.
• Strong technical writing skills for SOPs, system guides, and knowledge base articles.
• Mature communication skills desire to get out into the business to engage with your stakeholders.

About Wesfarmers

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass and the Group shared data asset.

Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. We also participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives.

It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost of capital.

To do this, we need great people, working together and role modelling our values and ways of working.

Our culture

We’re results-focused, and we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment.

Next steps

If this sounds like your next career move, then combine your cover letter and resume into one document and click on the 'Apply' button by Friday, 1 May 2026. Please note that we may commence interviewing of candidates prior to this closing date.

For brief enquiries please contact Jessica Pouchol – Talent Acquisition Manager on 0417 728 166.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.

For more information, visit our website at https://www.wesfarmers.com.au