Specialist - Customer Accounts

The opportunity:

We’re currently seeking a Specialist Accounts professional to join our team in Melbourne. If you thrive in a fast-paced, customer-focused environment and have a knack for commercial analysis and stakeholder engagement, we want to hear from you!

What you'll be doing:

• Be the primary contact for service changes and customer queries.
• Develop and apply pricing models for new and existing contracts.
• Ensure timely and accurate invoicing and reporting across your customer portfolio.
• Liaise with internal teams including Finance, Operations, and People & Culture.
• Monitor contract compliance, KPIs, and customer satisfaction.
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The boxes you'll tick: 

• Proven customer service and administrative experience, ideally with blue-chip clients.
• Strong commercial acumen and ability to interpret contracts.
• Experience in pricing and data analysis in a service-based environment.
• Excellent communication, negotiation, and relationship-building skills.
• High attention to detail, time management, and a drive for continuous improvement.
• Proficiency in Microsoft Office Suite.

Bonus points if you have:

• Experience in the transport or logistics industry.
• A relevant Bachelor’s degree or equivalent experience.
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Why Kinetic:

Be part of a purpose-driven organisation that values people and communities.

Work in a collaborative, supportive team environment.

Opportunities for career growth and development.

• Access to employee benefits and wellbeing initiatives.

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. 

How you apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!