On-Road Coordinator

The Opportunity

We’re looking for a On-Road Coordinators to provide a high level of customer service while ensuring the smooth and safe operation of on-road services across charter and rail replacement. You'll be involved in actively managing driver schedules and breaks, maintaining a visible presence on the ground, and responding promptly to incidents. The role will support operational efficiency by ensuring signage compliance, maintaining up-to-date standby driver information, and working closely with the operations team to uphold service standards and client requirements.

What You’ll Do

• Coordinate timely bus arrivals and departures at designated pick-up and drop-off points.
• Liaise with stakeholders to manage unscheduled buses and arrange additional services when needed.
• Assist with passenger boarding and disembarking to ensure safety and efficiency.
• Communicate essential service information to drivers and suppliers.
• Manage smooth transitions between drivers, buses, and subcontractors without service disruption.
• Support drivers with GPS and signage requirements to maintain visibility and professionalism.
• Monitor driver wellbeing and performance, ensuring compliance with service standards.
• Maintain a strong on-ground presence to assist customers and uphold service quality.

What You’ll Bring

• Availability and flexibility to work across a 24/7 operation
• Exceptional customer service across diverse communities.
• Calm, confident decision-making under pressure, with effective conflict resolution skills.
• Quick-thinking problem solving and a collaborative and team-oriented mindset.
• Ethical and fair judgment, guided by relevant legislation and best practice.
• Professional integrity and a drive for continuous improvement.
• Adaptability in a fast-paced, dynamic environment.
• Self-motivated with a positive attitude toward change and daily operations.

Why Join Kinetic?

• Be part of Australasia’s largest and most trusted bus network.
• Work with a supportive and collaborative operations team.
• Contribute to delivering essential services and major event transport.
• Enjoy opportunities for professional growth within a national business.

If you thrive in a fast-paced, detail-focused environment and enjoy ensuring every service runs seamlessly — we’d love to hear from you!