Service Delivery Manager

The opportunity:

Kinetic is seeking an experienced Service Delivery Manager to lead depot operations, drive safety and service performance, and develop high-performing teams. This an opportunity to make a genuine impact within a growing national business that keeps communities connected every day.

You'll be involved in:

• Aligning your team to business values and objectives through active and inclusive leadership
• Collaborating with different divisions of the business to drive efficiencies and positive change, improve service delivery, streamline processes and perform data analysis for reporting
• Engaging with all staff to maintain strong relationships and promote a positive and collaborative/supportive work culture
• Monitoring performance against budget and proactively working to implement strategies that address any issues
• Ensuring a high standard of safety and presentation and completing a variety of compliance and auditing tasks to identify areas of improvement
• Monitoring adherence to organisational policies, procedures, rules and regulations and taking remedial action through performance management

The boxes you'll tick: 

• A connection with our values – Passion, Integrity, Respect, Authenticity, Humility
• Experience (2 Years+) leading teams of over 100 people in a large operational leadership role in an industrialised environment.
• High-level knowledge of operational systems and logistics functions
• Broad change management and leadership experience within large operational teams
• Strong communication, interpersonal, negotiation, problem-solving and data analysis skills
• Strong computer literacy with exposure to Power BI and Power Automate highly desirable
• High level of initiative and ability to adapt to a continual changing work environment
• Hold or be willing to obtain a heavy vehicle drivers’ licence (MR or above), relevant authority and Working with Children Check, or willing to attain.

Why Kinetic:

• We are Australia’s and New Zealand’s leading mass transit bus operator and are rapidly growing internationally
• We have a diverse, inclusive, and supportive work environment that enables you to succeed
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice
• We offer secure and long term employment with genuine career progression opportunities locally and interstate
• We have free on-site car parking available for all employees

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. 

How you apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.