Customer Service Officer- Part Time

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. 

Customer Service & Administration Officers

Permanent Part-Time | 7-Day Roster | Launceston

What You’ll Do:

• Be a friendly face for our passengers, answering questions and providing travel information.
• Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
• Support our drivers and ensure a comfortable travel experience for everyone.
• Assist passengers with luggage handling when required.
• Handle phone and email enquiries in a polite and professional manner.
• Maintain the cleanliness and presentation of customer spaces.
• Ensure cash handling and transactions are secure and accurate.
• Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving!

What We’re Looking For:

• A strong background in customer service – experience in transport, retail, or hospitality is a plus!
• A proactive and hands-on approach – you enjoy interacting with people and solving problems.
• Strong administration and communication skills.
• The ability to work independently and as part of a team in a busy, customer-facing environment.
• A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
• High attention to detail, especially with cash handling and reservations.

The benefits of working with us:

• We are Australasia's leading mass transit bus operator and are rapidly growing.
• We have a diverse, inclusive, and supportive work environment that enables you to succeed.
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice. 

 How you apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!