Business Administrator

Business Administrator – Mackay, QLD

Join Kinetic, Australia and New Zealand’s largest and most trusted bus operator, and play a vital role in supporting our workforce and operations in Central Queensland.

About the Role

We’re looking for a motivated and highly organised Business Administrator to support our operational team at our Mackay Depot. You’ll deliver friendly, efficient customer service while supporting day‑to‑day office operations. Handling reception duties, enquiries, processing mail, maintaining records and databases, and assist with general admin tasks. The role also supports report preparation, stakeholder communication, and contributes to projects and continuous improvement across the depot.

Key Responsibilities

• Greet clients, visitors, and staff professionally and provide accurate service information.
• Manage incoming calls, emails, and in‑person inquiries; direct or resolve as needed.
• Receive, sort, and distribute mail, packages, and deliveries.
• Log, resolve, or escalate customer complaints and maintain accurate records in the Kinetic database.
• Provide general administrative support, including photocopying, scanning, ordering supplies, and maintaining filing systems.
• Maintain databases, platforms, and systems, ensuring data accuracy and confidentiality.

About You

• Thrives in a dynamic environment
• Friendly, professional communicator with a strong customer‑service focus
• Confident handling reception duties, calls, enquiries, and visitor management
• Organised and reliable with solid administrative skills and attention to detail
• Comfortable maintaining databases, updating records, and managing documentation
• Able to manage complaints professionally and escalate when required
• Builds positive internal and external relationships with ease
• Maintains confidentiality and a polished corporate image
• Proactive, solution‑focused, and open to continuous improvement
• Willing to contribute to projects and engagement activities across the depot

Why Kinetic?

• Be part of a values-led organisation that truly enhances the communities we serve
• Work in a supportive and safety-first environment
• Ongoing development and career progression opportunities
• Employee benefits including travel discounts and wellbeing programs

Ready to apply?

If you’re ready to bring your administrative strengths to a role that keeps our operations running smoothly, we’d love to hear from you.