Supervisor Customer Experience

Supervisor Customer Experience

Customer Experience Supervisor – TAS

Location: Launceston

Company: Kinetic

Employment Type: Full-time

Are you ready to lead a passionate team and make a real impact in your community?

Kinetic is Australia and New Zealand’s largest and most trusted bus operator, and we’re looking for a Customer Experience Supervisor to join our team in Tasmania. This is your opportunity to play a key role in enhancing customer satisfaction and service delivery across multiple locations.

About the Role

As the Customer Experience Supervisor, you’ll lead and support our Customer Experience and Transit Centre teams to ensure consistent, high-quality service across all customer touchpoints. You’ll be responsible for:

• Supervising day-to-day operations and team performance
• Managing rosters, resource allocation, and service continuity
• Overseeing customer feedback, complaints, and call management
• Auditing quality of responses and driving continuous improvement
• Supporting frontline operations and providing hands-on assistance when needed
• Producing reports and analysing customer feedback data
• Maintaining core systems including TIMS, WEBFLEET, and EROADAU

What You’ll Bring

• Strong leadership and communication skills
• Experience in customer service and team supervision
• High attention to detail and problem-solving ability
• Ability to work across multiple locations and adapt to changing environments
• Experience with systems such as Salesforce, Resolve, and TIMS
• A commitment to child safety and ethical service delivery

Why Join Kinetic?

At Kinetic, our mission is to improve the livelihoods of the communities we serve. We move people, enhance communities, and strive to be an employer of choice. You’ll be part of a growing, high-achieving organisation that values:

• Emotional intelligence and ethical leadership
• Continuous improvement and innovation
• Teamwork and talent development
• Safety, wellbeing, and community impact

Ready to Apply?

If you’re passionate about customer experience and want to lead a team that makes a difference, we’d love to hear from you.

Why Join Us? Be part of a growing, high-achieving service organisation dedicated to excellence. If you are ready to make a difference in customer service and thrive in a collaborative environment, we want to hear from you!

Apply Now!

We would love to hear from you.

Please send your resume and a cover letter.

Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.