Service Desk Analyst

Service Desk Analyst

About the Role

As a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk delivery.

What You Will Do

• Respond to incoming queries via phone, email, or ticketing system, and resolve issues related to hardware, software, network, and user access.
• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and applications, escalating more complex issues when necessary.
• Handle tasks like password resets, account creation, permission changes, and onboarding/offboarding users in systems like Active Directory or Microsoft 365.
• Assist with hardware setup, deployment, and tracking of IT assets, ensuring equipment is functioning and accounted for.
• Participate in rollouts of new systems, software updates, or infrastructure changes, providing end-user support and feedback.

What You Will Need

• Bachelor of Information Technology/Information Systems or related discipline or substantial relevant experience.
• Demonstrated experience and track record in a Service Desk Analyst role or similar.
• Previous experience working in complex multi-vendor environments.
• Excellent communication skills and an approachable demeanour.
• Proven ability in improving processes and driving change.
• Proven experience in partnering with the business to deliver strategic value.
• Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations

About us:

At Kinetic, we don't just move people - we're creating the positive change our planet needs. As a leader in sustainable transport, we're committed to creating cleaner, safer, and greener environments for generations to come.

Our size and scale give our people real opportunities to learn, grow, and progress in their careers. Calm, positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.

We're driven by respect, diversity and genuine connection. From networking groups to community partnerships and volunteering, our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.

How to apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

If you're interested in this rewarding role with Kinetic then click the 'Apply' button now!