Operations Administrator – Customer Service & Compliance

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a leading provider of transportation solutions, specializing in delivering exceptional service to our customers across various industries. We pride ourselves on our commitment to safety, efficiency, and customer satisfaction. As part of our team, you'll play a crucial role in ensuring the smooth operation of our resources division, contributing to our continued success and growth.

The opportunity:

As an Operations Administrator, you will be primarily responsible for providing essential administrative support to Greyhound Resources' division, with a strong focus on maintaining key stakeholder relationships and ensuring seamless coordination of customer scheduling requirements. This role will also involve actively contributing to engagement, compliance, reporting, and process initiatives aimed at enhancing safety, culture, and commercial performance within the organization.

You’ll be involved in:

• Engage with key stakeholders to ensure timely and successful delivery of customer scheduling requirements.
• Act as a primary point of contact for the Customer Service team, addressing inquiries and service requests promptly and professionally.
• Assist in managing the Service Request inbox, ensuring timely responses and coordination with internal teams.
• Collaborate with stakeholders to gather and prepare data for customer KPIs and reporting requirements.
• Coordinate the review, documentation, and communication of each service request with internal stakeholders.
• Maintain employee Work Diary records in compliance with NHVR standards and company protocols.
• Report breaches to internal stakeholders promptly and conduct breach investigations as needed.

The boxes you'll tick: 

• Previous experience in administrative roles with a strong attention to detail.
• Ability to build and maintain relationships with internal and external stakeholders.
• Strong team focus and collaborative approach.
• Initiative and problem-solving skills.
• Results-oriented with a professional work ethic.
• Organizational skills with the ability to balance long-term focus and day-to-day operational needs.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and ability to quickly learn company systems and processes.

Desirable Experience:

• Knowledge of coach transport, logistics, or resources industries.

The benefits of working with us:

• We are Australasia's leading mass transit bus operator and are rapidly growing.
• We have a diverse, inclusive, and supportive work environment that enables you to succeed.
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice. 

How you apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!