Service Delivery Support Officer

About the role 

Be the person who keeps everything moving.

Imagine starting your day by coordinating priorities for operational leaders, ensuring key activities are on track and helping teams deliver essential water and wastewater services that support communities across Perth. No two days are quite the same. One moment you're planning meetings and coordinating business deliverables, the next you're supporting training initiatives, managing stakeholder relationships or helping the team respond to important operational priorities.

As our Support Officer - Service Delivery, you'll be the central point of coordination for our Service Delivery leadership team. This is a fixed-term opportunity through to April 2027, where you'll work closely with Operations Managers and Team Leads, providing high-level administrative support that helps keep our field operations organised, compliant and running efficiently. This role exists within the Perth Region Service Delivery team and performs, coordinates and oversees administrative activities across the business unit.

What the role will involve

You'll play an important role behind the scenes, helping our operational teams focus on what they do best by:

• Coordinating administrative activities across the Service Delivery team
• Managing diaries, meetings, events and key business deliverables
• Supporting Operations Managers and Team Leads to ensure priorities and business plan commitments stay on track
• Coordinating training, safety and wellbeing initiatives across the team
• Working with stakeholders across the business to gather information, track actions and support operational outcomes
• Preparing agendas, minutes and documentation for leadership, committee and incident management meetings

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
•  Family-friendly benefits, including 22 weeks of paid parental leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
• Annual leave loading – an extra 17.5% pay when you use your annual leave   

Discover more benefits we offer to support the unique and individual ways our employees live.

About you

You're someone who thrives on organisation, enjoys building relationships and takes pride in making things happen. You can confidently manage competing priorities, communicate with a wide range of stakeholders and keep important activities moving forward.

You'll also bring:

• Significant administrative or business support experience within a large and complex organisation
• Experience using Microsoft Office applications and SAP
• Strong communication, relationship-building and influencing skills
• Experience coordinating meetings, forums or governance activities
• An understanding of financial processes, cost allocations or reporting activities
• The ability to work independently while supporting a busy operational team
• Strong organisational skills and attention to detail
• A current WA 'C' Class Driver's Licence

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close Tuesday, 10th November 

We reserve the right to withdraw this ad prior to the closing date

As part of the recruitment process you may be required to complete pre-employment screening which commonly include - but not limited to - a medical, qualification check, police clearance and Australian working rights check. If you would like the full list of pre-employment screening checks prior to applying, please contact recruitment@watercorporation.com.au 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website