Customer Financial Solutions - Support Officer

3816 Customer Financial Solutions- Support Officer

• Thrive in a dynamic role as you shape WA’s water future. 
• Permanent Part time (0.75FTE) opportunity within the Credit Operations team based in the Balcatta office.
• Salary: $83,938 (pro rata) plus 12% Super & Benefits

About the role 

We are seeking a motivated and customer-focused Support Officer to join our Credit Operations team. This role plays an integral part in managing the returned account process as well as providing administration and business support services.

If you enjoy problem solving, taking ownership, and developing your skills across a broad range of credit functions, this could be the role for you.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.   

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Investigating returned accounts and engaging with our customers to ensure we can get their bill to the right place, on time.
• Supporting our customers through the effective negotiation of payment arrangements
• Sending important communications through the Equifax platform to alert customers to overdue bills
• Initiating and managing restriction actions and creating work orders
• Collecting information and maintaining accurate documentation and records, ensuring every contact is captured
• Preparing correspondence to support a variety of recovery actions across the Credit Operations team

Your skills and experience

For this role, we are looking for great talent with: 

• You have a natural curiosity to solve problems with a strong customer focus
• Excellent interpersonal, communication and customer service skills
• Strong planning, organisational skills, and attention to detail
• You will be able to manage your time effectively and prioritise tasks to ensure results are achieved on time, with high-quality outcomes.
• Empathy and understanding when engaging with customers in challenging situations
• A positive, team‑focused attitude and a genuine desire to contribute to an uplifting, collaborative team culture.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

 Applications close Sunday 12th April 2026

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website