Records Management Senior Officer

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

About the Role

We are looking for an experienced and detail-oriented Senior Officer - Records Management to join our Records Management team. This role is responsible for providing expert advice, guidance, and support across records and information management practices, ensuring compliance with corporate, regulatory, and legislative requirements.

As a subject matter expert, you will play a key role in managing information throughout its lifecycle, supporting business stakeholders with complex records enquiries, metadata classification, retention and disposal requirements, and information governance. You will also contribute to continuous improvement initiatives, quality assurance activities, planning and training programs, and the ongoing enhancement of records management processes and compliance tools.

This is an excellent opportunity for a records management professional who enjoys working collaboratively with stakeholders, solving complex information challenges, and driving best practice information governance across a large organisation.

Real benefits that matter

• Real flexibility with options to work from home or negotiate flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave 

Discover more benefits we offer to support the unique and individual ways our employees live.

What the role will involve

Records & Information Management

• Lead the indexing, classification, naming, retention, and lifecycle management of physical and electronic records.
• Provide expert advice and support to business stakeholders on records management standards, metadata requirements, disposal schedules, and information governance practices.
• Monitor and address metadata, classification, retention, and indexing inconsistencies to maintain data integrity and compliance.
• Lead reporting activities across records and information management functions
• Conduct quality assurance activities to ensure records management standards and regulatory obligations are accurately applied across systems.
• Liaise with internal teams and external stakeholders, including the State Records Office of WA, regarding records management requirements, file transfers, disposal schedules, and compliance matters.
• Support the governance of records management practices across the organisation to ensure alignment with legislative and statutory requirements.
• Contribute to the development, testing, and continuous improvement of records management processes, compliance tools, and information governance frameworks.

Stakeholder Engagement & Advisory Services

• Build strong relationships with business customers and provide trusted advice on records management best practices.
• Deliver reporting, guidance, and recommendations to senior stakeholders regarding records quality, classification, retention, and compliance outcomes.
• Collaborate with alliance partners, vendors, and external service providers to ensure records management obligations are met during project delivery and document handovers.
• Support remediation activities relating to records quality and information governance.

Training & Capability Building

• Deliver training and coaching on records management principles, classification standards, naming conventions, and retention requirements.
• Develop and contribute to information management training and awareness initiatives across the organisation.
• Support stakeholders in building capability and understanding of records management obligations and best practices.

Continuous Improvement & Compliance

• Maintain awareness of emerging trends, legislation, standards, and best practices within records and information management.
• Identify opportunities to improve processes, systems, service delivery, and information quality.
• Contribute to the effective management of team resources and support the delivery of organisational objectives.
• Ensure all activities are undertaken in accordance with corporate policies, legislative requirements, ethical standards, and information governance obligations.

About You

You are an experienced records management professional with strong attention to detail and a passion for information governance. You enjoy partnering with stakeholders, providing expert advice, and ensuring records are managed effectively throughout their lifecycle.

You will bring:

• Significant experience within a records management, information management, or document management environment.
• Strong knowledge of records classification, indexing, metadata management, retention and disposal practices.
• Experience working with electronic document and records management systems.
• Sound understanding of records management legislation, standards, compliance obligations, and information governance principles.
• Excellent analytical, problem-solving, and quality assurance skills.
• Strong communication and stakeholder engagement capabilities.
• The ability to work collaboratively while delivering high-quality customer-focused services.

Desirable Experience

• Qualifications or further studies in Records Management, Information Management, Library Studies, or a related discipline.
• Experience using KPIs and performance measures to monitor and improve service delivery.
• Knowledge of contemporary records and information management trends, tools, and technologies.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Thursday 27^th August 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website