Policy & Compliance - Officer

3828 Policy & Compliance Officer

• Non-Standard Water Services, Customer Billing Operations
• Full time, fixed term opportunity from 20^th April 2026 to 11th September 2026
• Salary: $93,249 plus 12% Super & Benefits

About the role:

We are looking for someone to join the Non-Standard Water Services (NSWS) Team as Technical Officer for a 5 month fixed term opportunity.

The NSWS team is responsible for all non-standard services and farmland compliance and billing functions and providing a high level of service and specialist advice to our customers.

No NSWS/Farmlands experience is necessary, as you will receive all the required training and support on the technical knowledge!

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.   

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• The opportunity to work in a diverse team with a variety of challenging work activities and providing support to the Non-Standard Water Service program.
• Manage customer communications during change of ownership processes and handling customer interactions and administrative steps.
• Provide advice to internal and external customers, regarding the provision of non-standard services.
• Ensure all customer inquiries and NSWS processes are in accordance with legislation and Water Corporation policy, standards, and guidelines.
• Participate in initiatives that optimise the internal processes and improve our level of service and customer experience.
• Undertaking data analysis and cleansing.
• Support the delivery of NSWS and Farmlands process improvements and governing documentation.
• Assist with adhoc administrative and reporting requests as required.

Your skills and experience

For this role, we are looking for great talent with: 

• Demonstrated experience in customer engagement, communication, and administrative processes.
• Confidence using software systems (CRMs, databases, email platforms).
• Demonstrated knowledge and skills to in record keeping and administrative processing to ensure data integrity and billing accuracy.
• Capability in conducting basic technical investigations (e.g. process issues, system errors, customer inquiries) and follow through with appropriate resolutions.
• A logical, curious mindset and willingness to investigate root causes with relevant experience participating in process improvements.
• The ability to analyse, comprehend and interpret complex data.
• Attention to detail and great written and communication skills.
• Good organisational and planning skills with the ability to manage competing priorities while adhering to strict timeframes.
• The ability to work independently while contributing to a supportive team environment.
• Experience in technical support, compliance or quality assurance is favourable but not necessary.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 31st March 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website