Records Management Officer

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks

Discover more benefits we offer to support the unique and individual ways our employees live.

About the role

We are seeking a dedicated Records Management - Officer to deliver Records Management and training support to our business customers. This role ensures compliance with corporate, regulatory, and legislative requirements such as the State Records Act 2000 while supporting Records Management needs of our business customers. You will play a key part in supporting the management of the full lifecycle of records and information, reducing physical and electronic records and maintaining data integrity across systems.

What the role will involve

• Provide support to business customers and internal teams on records management best practice, lifecycle management, and information classification.
• Provide advice and assistance on applying records lifecycle principles, including naming conventions, metadata capture, and disposal schedules.
• Ensure efficient indexing, classification, naming and apply retention and disposal schedules to physical and electronic records.
• Assist with business engagement for file/folder creation and metadata capture.
• Assist with records management audits and quality assurance to meet corporate and regulatory standards.
• Support the team in the development of records management process, including creating work instructions and other guidance materials.
• Identify and resolve data integrity issues related to indexing, naming conventions and retention.
• Coordinate with alliance partners, external service providers, and vendors for records and mail management needs.
• Stay informed on records management development and ensure governance meets regulatory requirements.

Key skills and experience

To succeed in this role, you will bring:

Essential:

• Strong foundation in records and information management indexing, classification and naming standards, supported by considerable experience in applying these practices.
• Familiarity with the use of enterprise scale Electronic Records/Document Management systems as a record keeping platform.
• Proficient in applying records management tools such as Retention & Disposal schedules to ensure compliance and consistency.

Knowledge & Skills:

• Understanding of keyword file classification principles and practices.
• Demonstrates a strong understanding of records compliance and governance requirements
• Knowledge of records/document management principles and relevant legislation.
• Strong computing skills, including Microsoft Office and ability to learn corporate systems.
• Excellent communication skills.
• Willingness and ability to travel to regional offices to support recordkeeping activities.

Personal Attributes:

• Ability to work effectively as part of a service delivery team.
• Commitment to ethical standards and compliance with corporate policies.
• Demonstrates values and behaviours that foster a high-performance culture.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the Records Management requirements of the role.

Please note:

That this position is not related to document control and does not include document control duties.

By applying for this role, you are consenting to your current and previous line managers being contacted as references. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Friday 27^th February 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website