Digital Product Owner

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

About the role:

We’re seeking an experienced technology leader to step into the role of Principal – Product Owner – Customer & Community, Assets and Operations within the Information Technology Services team. This role is accountable for the strategic vision, lifecycle management, and operational performance of key digital products and platforms that enable Water Corporation’s digital modernisation agenda. You will lead the evolution of customer-facing and enterprise digital capabilities across areas such as web, mobile, customer experience platforms, integration, and digital services. Acting as a subject matter expert, you will ensure platforms remain aligned with Water Corporation’s business goals, digital strategy, and user needs, while driving innovation, improved customer experiences, and platform modernisation.

Real benefits that matter

• Real flexibility with options to work from home or negotiate flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What the role will involve:

• Define and maintain the strategic vision and roadmap for assigned digital products/platforms, ensuring alignment with enterprise, business, and digital transformation goals.
• Demonstrate a strong understanding of digital platform direction, providing recommendations aligned with enterprise architecture and customer experience strategy.
• Drive digital modernisation initiatives, uplifting legacy platforms and enabling scalable, secure, and user-centric digital services.
• Advise on platform roadmap priorities, ensuring features and enhancements are value-driven and aligned to product and platform deliverables.
• Act as the primary liaison between business stakeholders, digital teams, and vendors for all platform-related matters.
• Capture and translate customer needs, pain points, and digital experience improvements into clearly defined epics and features within the backlog.
• Ensure stakeholders are informed, engaged, and aligned with platform delivery progress and digital outcomes.
• Oversee delivery, upgrades, integrations, and lifecycle management of digital platforms and customer-facing systems.
• Maintain a well-defined, prioritised backlog aligned to customer value, accessibility, and digital experience goals.
• Support delivery teams by providing clarity on priorities, resolving blockers, and enabling fast, effective decision-making.
• Facilitate Agile ceremonies including sprint planning, scrum of scrums, and retrospectives.
• Ensure epics and features include comprehensive acceptance criteria focused on usability, performance, and customer outcomes.
• Manage and monitor platform dependencies (upstream and downstream), particularly across digital, integration, and data layers.
• Partner with operations and support teams to ensure digital platforms are secure, reliable, and high performing.
• Champion Agile, DevOps, and modern engineering practices to enable continuous delivery and innovation.
• Monitor industry trends, emerging digital technologies, and customer expectations to drive continuous improvement and innovation.
• Provide leadership, mentoring, and capability-building across digital product and platform teams, fostering a high-performing, customer-centric culture.

Key skills and experience:

• Degree-level qualification in a relevant technology discipline, with substantial experience in digital product management, platform delivery, and service integration.
• Proven track record successfully delivering and modernising enterprise digital platforms, particularly in customer-facing environments.
• Strong product management capability, including defining and managing digital product vision, strategy, and roadmaps.
• Deep understanding of digital ecosystems, including web platforms, mobile, APIs, integration layers, and customer experience technologies.
• Demonstrated experience driving digital transformation and modernisation initiatives in complex organisations.
• Experience working with Agile methodologies, DevOps practices, and CI/CD toolsets.
• Strong stakeholder engagement and communication skills, with the ability to translate customer and business needs into digital solutions.
• Experience enabling high-performing Agile teams, managing backlogs, prioritisation, and iterative delivery.
• Ability to influence, negotiate, and deliver outcomes in a complex organisational environment.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process, you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Wednesday 8^th July 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website